Settings and activity

91 results found

1. call log detailed information

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Morgan supported this idea  ·  Dec 1, 2025

2. Filter by Call Direction in Performance Reports - Call Details

   5 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

3. Check IP address in the admin portal

   27 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

4. total report of Analytics with transfer details and user who answer it

   2 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

5. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

   3 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

6. Ability to see the call details down to the seconds

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

7. Merged call details in Analytics Portal

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

8. Customize the details that will show in the downloaded user list file.

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

9. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

   2 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

10. Request to Include Abandoned and Forwarded Calls in Performance Report

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

11. Call Queue - Disable Email Notification when User is Added to a queue

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Oct 5, 2025

12. Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Morgan shared this idea  ·  Jul 14, 2025

13. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

14. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

15. Show Toll-free minute usage in Service Web

    72 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

16. Call Queue Groups in a Fixed Order

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    21 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

17. Combine User List and User Device Export

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

18. Need Public Parking in HUD

    29 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

19. Have numbers show up as "From" on RollOver calls.

    49 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

20. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Morgan supported this idea  ·  Jul 14, 2025