Settings and activity

92 results found

1. Detailed Transfer Call Report

   6 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Morgan supported this idea  ·  Dec 1, 2025

2. call log detailed information

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

3. Filter by Call Direction in Performance Reports - Call Details

   5 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

4. Check IP address in the admin portal

   25 votes

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   New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

5. total report of Analytics with transfer details and user who answer it

   2 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

6. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

   3 votes

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   Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

7. Ability to see the call details down to the seconds

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

8. Merged call details in Analytics Portal

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

9. Customize the details that will show in the downloaded user list file.

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

10. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

    2 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

11. Request to Include Abandoned and Forwarded Calls in Performance Report

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

12. Call Queue - Disable Email Notification when User is Added to a queue

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Oct 5, 2025

13. Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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    Morgan shared this idea  ·  Jul 14, 2025

14. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

15. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

    20 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

16. Show Toll-free minute usage in Service Web

    71 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

17. Call Queue Groups in a Fixed Order

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    21 votes

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    New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

18. Combine User List and User Device Export

    24 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

19. Need Public Parking in HUD

    29 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

20. Have numbers show up as "From" on RollOver calls.

    49 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025