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← RingCentral Ideas

Settings and activity

76 results found

  1. Combine User List and User Device Export

    19 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan supported this idea  · 

  2. Need Public Parking in HUD

    26 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Morgan supported this idea  · 

  3. Site specific directory, Hide the company directory from specific users only

    98 votes

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    7 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Morgan supported this idea  · 

  4. Have numbers show up as "From" on RollOver calls.

    44 votes

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    New  ·  9 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Morgan supported this idea  · 

  5. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Morgan supported this idea  · 

  6. Audit Trail Enhancements

    269 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Morgan supported this idea  · 

  7. Allow Administrator to disable "Auto-answer call" feature

    106 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan supported this idea  · 

  8. SMS Recipient Removal in Call Queues

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan supported this idea  · 
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    Morgan commented  · 

    Hello Seth, I had the same experience last week. Today (7/14/2025), I created a new CQ in RingEX and after I assigned myself as a manager with full access, I received an email stating:

    Dear Morgan,

    You have been added as the {call queue's name} SMS Recipient for your company’s RingCentral mobile business phone system.

    When customers send text messages to WS Study Abroad (formally ISA), you will receive these messages in the RingCentral desktop and mobile applications.

    Thank you for using RingCentral!

    I called the RC support number and explained the issue to the tech, he went to the support website and located this article:

    https://support.ringcentral.com/article-v2/assigning-an-sms-recipient-for-call-queues-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US

  9. increase number of groups in call queues

    2 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Morgan supported this idea  · 

  10. Call Queue: Simultaneous | Add more than 50 members

    42 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan supported this idea  · 

  11. Ability to download bulk users on SMS campaign

    26 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 

  12. Shared SMS were multiple users can receive and send SMS on specific number

    1,354 votes

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    313 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.


    Thank you!

    Morgan supported this idea  · 

  13. Automatically add new RingCentral numbers to TCR Campaign

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan supported this idea  · 

  14. Assign SMS bundles

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 

  15. Automatically add assigned numbers to SMS Campaign

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 

  16. Include SMS on export data fields

    70 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 

  17. Extend SMS functionality to Call Queue (Admin settings, Sending, receiving, and Analytics)

    36 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 

  18. request to send SMS to a call queue

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 

  19. Receive call queue SMS notification on Ring Central phone numbers

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Morgan supported this idea  · 

  20. SMS Outbound Caller ID Change

    80 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Morgan supported this idea  · 
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