Settings and activity

82 results found

1. voicemail drop

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Morgan shared this idea  ·  Apr 27, 2026

2. Don't record "dead air" voicemail messages

   13 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Apr 27, 2026

3. Outbound Automatic Voicemail Drop

   269 votes

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   Future Consideration  ·  54 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Apr 27, 2026

4. Visibility of Voicemail Logs for Co-Recipients on App Connect

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   Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Apr 27, 2026

5. Analytics regarding Text Messaging/SMS

   40 votes

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   5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Mar 4, 2026

6. Confirming Emergency Location - In app

   14 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 17, 2025

7. Generate analytics reports showing detailed call queue report

   48 votes

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   New  ·  6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Morgan commented  ·  Dec 1, 2025  ·  Edit…  ·  Delete…

   Is there a status update for this idea, I recently received an inquiry from a director (manager) asking if this level of details was available?

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   Morgan supported this idea  ·  Dec 1, 2025

8. Reporting | Refused Calls

   8 votes

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   Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

9. Detailed Transfer Call Report

   6 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Dec 1, 2025

10. call log detailed information

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

11. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    11 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

12. Filter by Call Direction in Performance Reports - Call Details

    5 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

13. Check IP address in the admin portal

    24 votes

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    New  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

14. total report of Analytics with transfer details and user who answer it

    2 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

15. Missed Call on the call queue Should have the more details view for missed call made by caller and made by the Users

    3 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

16. Ability to see the call details down to the seconds

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

17. Merged call details in Analytics Portal

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

18. Customize the details that will show in the downloaded user list file.

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

19. Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...

    2 votes

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    Needs More Information  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

20. Request to Include Abandoned and Forwarded Calls in Performance Report

    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025