Settings and activity

61 results found

1. Multiple call queue members should be able to send and receive SMS messages. Currently only one member can be assigned to process them.

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Morgan shared this idea  ·  Jul 14, 2025

2. Report DID's SMS campaign & SMS Status

   17 votes

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   New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

3. Call Queue Manager Access to Call Logs Exclusive to Call Queue Members

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

4. Show Toll-free minute usage in Service Web

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   Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

5. Call Queue Groups in a Fixed Order

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   New  ·  5 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

6. Combine User List and User Device Export

   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

7. Need Public Parking in HUD

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   New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

8. Site specific directory, Hide the company directory from specific users only

   95 votes

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   7 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
   Morgan supported this idea  ·  Jul 14, 2025

9. Have numbers show up as "From" on RollOver calls.

   35 votes

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   New  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jul 14, 2025

10. Permanently minimize the AI Notes and Transcript box

    85 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Morgan supported this idea  ·  Jul 14, 2025

11. Audit Trail Enhancements

    255 votes

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    68 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Morgan supported this idea  ·  Jul 14, 2025

12. Allow Administrator to disable "Auto-answer call" feature

    97 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

13. SMS Recipient Removal in Call Queues

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025
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    Morgan commented  ·  Jul 14, 2025  ·  Edit…  ·  Delete…

    Hello Seth, I had the same experience last week. Today (7/14/2025), I created a new CQ in RingEX and after I assigned myself as a manager with full access, I received an email stating:

    Dear Morgan,

    You have been added as the {call queue's name} SMS Recipient for your company’s RingCentral mobile business phone system.

    When customers send text messages to WS Study Abroad (formally ISA), you will receive these messages in the RingCentral desktop and mobile applications.

    Thank you for using RingCentral!

    I called the RC support number and explained the issue to the tech, he went to the support website and located this article:

    https://support.ringcentral.com/article-v2/assigning-an-sms-recipient-for-call-queues-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US

    Save Submitting...

14. increase number of groups in call queues

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 14, 2025

15. Call Queue: Simultaneous | Add more than 50 members

    39 votes

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    Under Review  ·  16 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jul 9, 2025

16. Ability to download bulk users on SMS campaign

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  May 22, 2025

17. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    94 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  May 22, 2025

18. Automatically add new RingCentral numbers to TCR Campaign

    22 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 22, 2025

19. Assign SMS bundles

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 22, 2025

20. Automatically add assigned numbers to SMS Campaign

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 22, 2025