Settings and activity

92 results found

1. Ability to Opt-Out SMS for All Numbers Within an Account

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

2. Feature Request: Administrator Control for SMS Opt-Out List

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

3. Opt Out Message should be enabled by default

   15 votes

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   New  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

4. disable the SMS opt out box

   45 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

5. Comprehensive opt-out/opt-in process for RingEX SMS messages

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

6. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

   32 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

7. SMS Opt-Out

   20 votes

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   2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

8. opt out date

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

9. SMS opt out report

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

10. sms performance report

    69 votes

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    4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    This is coming in Business Analytics in late Q3, 2026.

    
    

    Performance Reports are legacy, and will pave their way to business analytics. All new reporting enhancements for RingEx will be in Business Analytics.

    Morgan supported this idea  ·  Jun 8, 2026

11. SMS Report LOG required.

    17 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jun 8, 2026

12. Add SMS metrics to analytics reports

    24 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jun 8, 2026

13. voicemail drop

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Morgan shared this idea  ·  Apr 27, 2026

14. Don't record "dead air" voicemail messages

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 27, 2026

15. Outbound Automatic Voicemail Drop

    272 votes

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    Future Consideration  ·  55 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 27, 2026

16. Visibility of Voicemail Logs for Co-Recipients on App Connect

    2 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 27, 2026

17. Analytics regarding Text Messaging/SMS

    40 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Mar 4, 2026

18. Confirming Emergency Location - In app

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 17, 2025

19. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

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    Morgan commented  ·  Dec 1, 2025  ·  Edit…  ·  Delete…

    Is there a status update for this idea, I recently received an inquiry from a director (manager) asking if this level of details was available?

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    Morgan supported this idea  ·  Dec 1, 2025

20. Reporting | Refused Calls

    8 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025