Settings and activity

91 results found

1. Ability to Opt-Out SMS for All Numbers Within an Account

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

2. Feature Request: Administrator Control for SMS Opt-Out List

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

3. Opt Out Message should be enabled by default

   15 votes

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   New  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

4. disable the SMS opt out box

   45 votes

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   New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

5. Comprehensive opt-out/opt-in process for RingEX SMS messages

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

6. Implement Opt-in / Opt-out Controls for Enhanced Business SMS

   32 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

7. SMS Opt-Out

   20 votes

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   2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

8. opt out date

   6 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

9. SMS opt out report

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Morgan supported this idea  ·  Jun 8, 2026

10. Analytics regarding Text Messaging/SMS

    326 votes

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    43 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

    Morgan supported this idea  ·  Jun 8, 2026

11. SMS Report LOG required.

    17 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Jun 8, 2026

12. voicemail drop

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Morgan shared this idea  ·  Apr 27, 2026

13. Don't record "dead air" voicemail messages

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 27, 2026

14. Outbound Automatic Voicemail Drop

    273 votes

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    Future Consideration  ·  56 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 27, 2026

15. Visibility of Voicemail Logs for Co-Recipients on App Connect

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: App Connect  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Apr 27, 2026

16. Analytics regarding Text Messaging/SMS

    41 votes

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    6 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Mar 4, 2026

17. Confirming Emergency Location - In app

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 17, 2025

18. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

    58 votes

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    8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

    
    

    But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

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    Morgan commented  ·  Dec 1, 2025  ·  Edit…  ·  Delete…

    Is there a status update for this idea, I recently received an inquiry from a director (manager) asking if this level of details was available?

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    Morgan supported this idea  ·  Dec 1, 2025

19. Reporting | Refused Calls

    8 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025

20. Detailed Transfer Call Report

    6 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Morgan supported this idea  ·  Dec 1, 2025