← RingCentral Ideas

Settings and activity

29 results found

  1. Support for group SMS

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Ernesto shared this idea  · 

  2. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Ernesto commented  · 

    silence incoming calls for desktop app for a specific user

  3. Super Admin Can View any Message/FAX/Voicemail

    61 votes
    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Update CNAME for all Carries in US and Canada

    53 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Admin →
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  5. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  6. limit selection of call from numbers in RC app

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Remove Hard Phone Requirement for Overflow/Backup Reception Coverage and Remote Work Needs

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Allow the option to hide virtual numbers to be used as an outbound call.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    573 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

  11. Please develop a "simple mode"

    18 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded
    We're excited to invite you to be a part of our beta program for the new desktop phone experience beta program. If you haven’t already reviewed the new experience, please take a look at a summary of it here. Please email ideas@ringcentral.com if you want to join the program! What you can expect from the beta program:Early access to new features: Be the first to try new features & updates.A chance to shape the product: Your feedback is incredibly important to us. You'll have a direct impact on the final product and the experience of all our users.Plan for your rollout: Get a head start on rollout planning & user communications. How to turn on the new desktop app experience: In the bottom right corner of the app, click settings. Click general at the top of the next menu. You will see a toggle to opt into the productivity tools…

  12. Ring Central Message Email Summary

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. Send email confirmation after you have sent a text message

    6 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  14. De-authorize apps for any user as a super admin

    3 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. Sync Contact Directories between CISCO 525G IP Phone and Office 365

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  16. Text Message log

    15 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Save Text Message Threads

    15 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  18. Capturing text msgs on one page rather than cutting/pasting 65 - 70 texts or more --

    13 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  19. Call Log for SMS

    11 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. A way to auto-enable log notes and sms for ALL users in my entire organization

    9 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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