← RingCentral Ideas

Settings and activity

63 results found

  1. Add the call queue option in RC Phone app available in RC MVP App

    13 votes
    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  2. Mute incoming call notifications while currently on a call

    567 votes
    46 comments  ·  Phone & Messaging » Other  ·  Admin →
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  3. Looking to arrange HUD by Dept/group

    94 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  4. RC app search by department

    49 votes
    Planned  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. Desk phone to ring first before app

    101 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Other  ·  Admin →
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  6. Shared SMS were multiple users can receive and send SMS on specific number

    729 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

  7. Adjust how missed calls are categorized for group calls

    474 votes
    60 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. Allow users the ability to be available/unavailable in multiple call queues.

    13 votes
    Implemented  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Allow me to pull a list of all extensions for a site, including users, limited extensions, paging groups, call queues, IVRs, etc

    10 votes
    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  10. Enable ability to add call queues to templates for new users

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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  11. Add ability to see all call Queue's a User is a part of from the "Users With Extensions" page

    21 votes
    Future Consideration  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. toggle between 2 or more separate accounts in RC App and in the Admin portal

    8 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  13. Ability to Schedule Text Messages

    153 votes
    22 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Set up new user E-Mail limited to 48 hours

    13 votes
    2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  15. outlook contact

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  16. Add support for filtering calendar to only meetings I'm hosting.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  17. Add orange status to RC app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. RingCentral.exe invoking Powershell

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  19. The ability to re-order Custom IVR answering rules

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Option to have Call Que Ring Softphone but Not Mobile

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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