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Settings and activity

93 results found

  1. Retain Caller ID information regardless of blind/warm transfer type

    222 votes

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    21 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    This feature allows for caller ID to transfer in these scenarios.

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Joseph supported this idea  · 

  2. Outbound Automatic Voicemail Drop

    255 votes

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    Future Consideration  ·  45 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph supported this idea  · 

  3. The capability to send a prerecorded message to many people

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  4. Auto Reply Ability for User's SMS with Specific Information

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  5. Restrict users in accessing call queue voicemail on a generic desk phone

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Joseph shared this idea  · 

  6. Support for SSO across multiple Entra ID tenants.

    124 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 
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    Joseph commented  · 

    The customer would like to use a different login name besides the email address indicated in the user details.

  7. Add bulk phone number in the custom rule from auto receptionist

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joseph supported this idea  · 

  8. call recording

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  9. spanish translation when they press a any keys on ivr menu

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph commented  · 

    The customer would like to just record an English script and have the IVR automatically translate it to Spanish, so they don't need to have someone record it at all.

    Joseph supported this idea  · 

  10. Option to stop sync of HUD and desk phone

    14 votes

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    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 

  11. Priority option for queues.

    16 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Joseph supported this idea  · 

  12. Organizing "Presence" on phones

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 

  13. Ability to put Note on Customized Template of Fax Cover Page

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Joseph supported this idea  · 

  14. Receive OTP from websites

    198 votes

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    Under Review  ·  42 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  15. Option to change the via RingCentral label to the company's business name

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  16. Fax Broadcast on the RC App (Group Contacts)

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph commented  · 

    The customer wanted to have an option to add group contacts when sending a fax or a drop-down for the contacts. It's very time-consuming to type in the contacts one by one, especially when sending a fax to 50 contacts.

    Joseph supported this idea  · 

  17. Update Folder Globally

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Joseph shared this idea  · 

  18. Ability to customize the dial pad size

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  19. Ability to Hide Main Company Number

    13 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph commented  · 

    The customer wishes to have the company's main number blanked out as they do not publish it anywhere and are not using it. The customer is annoyed that the main site setting is only redundant and annoying that it exists.

    Joseph supported this idea  · 

  20. Recover all Details for Deleted User

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 
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