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← RingCentral Ideas

Settings and activity

102 results found

  1. Super Admin Can View any Message/FAX/Voicemail

    69 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  2. CNAM for a mobile carrier

    93 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  3. Ability to answer Apple Verification Calls

    54 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph supported this idea  · 

  4. Continues Ring notifications for "Ring my phone when any user I am monitoring rings"

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  5. Receive the security code through a phone call

    8 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  6. Increase Data Retention for Automatic Call recording (Data Retention Policy)

    144 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 

  7. Create folders for fax

    10 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph commented  · 

    The customer receives faxes in the RingCentral App, which are sent to three different numbers. The customer wants to have a folder for each number in the RingCentral App, where the fax will be forwarded depending on the number it was sent to.

    Joseph supported this idea  · 

  8. Call Queue Pick Up members ability to turn off ringing

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Joseph shared this idea  · 

  9. Ability to received email notification for failed SMS.

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  10. presence key in Mitel phones to use for blind transfer to retain the caller id of the original caller

    6 votes

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    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 

  11. Retain Caller ID information regardless of blind/warm transfer type

    226 votes

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    22 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Needs More Information  ·  AdminJessica H. (Admin, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.

    This feature allows for caller ID to transfer in these scenarios.

    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail

    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.

    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Joseph supported this idea  · 

  12. Outbound Automatic Voicemail Drop

    265 votes

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    Future Consideration  ·  52 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Joseph supported this idea  · 

  13. The capability to send a prerecorded message to many people

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph supported this idea  · 

  14. Auto Reply Ability for User's SMS with Specific Information

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Joseph supported this idea  · 

  15. Restrict users in accessing call queue voicemail on a generic desk phone

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Joseph shared this idea  · 

  16. Support for SSO across multiple Entra ID tenants.

    130 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph supported this idea  · 
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    Joseph commented  · 

    The customer would like to use a different login name besides the email address indicated in the user details.

  17. Add bulk phone number in the custom rule from auto receptionist

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Joseph supported this idea  · 

  18. call recording

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. spanish translation when they press a any keys on ivr menu

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph commented  · 

    The customer would like to just record an English script and have the IVR automatically translate it to Spanish, so they don't need to have someone record it at all.

    Joseph supported this idea  · 

  20. Option to stop sync of HUD and desk phone

    14 votes

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    2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Joseph supported this idea  · 
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