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Settings and activity

24 results found

  1. Ability to change line 1 and line 2 on Polycom Deskphone

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jorge supported this idea  · 

  2. Option to turn off the ability to receive calls from External number

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Jorge supported this idea  · 

  3. Increase SMS storage above the current 5000 message limit.

    28 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  4. ability to create Analytics reports for a specific call queue

    6 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge commented  · 

    Additional Significance: To have an analytics view specific ONLY to the call queue extensions of the call queue being managed of a call queue manager.

    Jorge supported this idea  · 

  5. Sync DND Status of Deskphone with Service Web and RC App

    5 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Jorge supported this idea  · 

  6. External Number on Presence

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Jorge supported this idea  · 

  7. Disable Voicemail - Enable Faxing

    23 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jorge commented  · 

    To have an ability to disable the automated voicemail notifications when new fax is received.

  8. Shared Fax Inbox in RC App for Departments

    5 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Jorge commented  · 

    Shared fax feature. Allow faxes to be shared across the extensions and should be viewable on their RC App like the co-recipient of Voicemail.

    This is helpful for extensions that should not have voicemail messages and can still view faxes sent to other extensions.

    Jorge supported this idea  · 

  9. Retrieve deleted SMS for any user

    25 votes

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    1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  10. Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge supported this idea  · 

  11. Identify Platform Used for Calls

    2 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Jorge commented  · 

    The call log should have an additional field identifying if calls are made in Salesforce or RingCentral App or Deskphones,

    Jorge supported this idea  · 

  12. Disable Call Monitoring Notification

    6 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. RingSense: Call Transcripts should be Integrated with Salesforce

    4 votes

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    0 comments  ·  RingSense & AI » RingSense AI for RingEX  ·  Admin →
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  14. Share SMS Template across all users in the account

    20 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jorge supported this idea  · 

  15. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    128 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jorge supported this idea  · 

  16. Add a Call Queue Extension Filter on Quality of Service

    1 vote

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    0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    Jorge shared this idea  · 

  17. Cisco 8861 - Shared Line/Hot Desk Timeout

    1 vote

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    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  18. Spam Risk Caller ID to be removed

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Jorge commented  · 

    Instead of logging and registering the number per provider, RingCentral should have a push to request removing the number as SPAM on different carriers.

  19. User Role - User Admin to have Access on All Unassigned Phones

    1 vote

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  20. Access fax by multiple users

    15 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Jorge commented  · 

    - When changing/updating the assigned user for the company fax recipient, there should be an option like the co-recipient of voicemail. Faxes should be shared by different extensions for easier access to old faxes received by the previous assigned fax extension.

    Jorge supported this idea  · 
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