Settings and activity

25 results found

1. Enable Authentication thru SMS for RingCentral Login for All Accounts

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Jorge supported this idea  ·  Nov 6, 2024

2. Ability to change line 1 and line 2 on Polycom Deskphone

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jorge supported this idea  ·  Aug 29, 2024

3. Option to turn off the ability to receive calls from External number

   10 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Jorge supported this idea  ·  Aug 15, 2024

4. Increase SMS storage above the current 5000 message limit.

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Jorge supported this idea  ·  Aug 6, 2024

5. ability to create Analytics reports for a specific call queue

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jorge commented  ·  Jul 23, 2024  ·  Edit…  ·  Delete…

   Additional Significance: To have an analytics view specific ONLY to the call queue extensions of the call queue being managed of a call queue manager.

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   Jorge supported this idea  ·  Jul 23, 2024

6. Sync DND Status of Deskphone with Service Web and RC App

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   1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jorge supported this idea  ·  Jun 10, 2024

7. External Number on Presence

   18 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Jorge supported this idea  ·  Jun 10, 2024

8. Disable Voicemail - Enable Faxing

   23 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jorge commented  ·  May 17, 2024  ·  Edit…  ·  Delete…

   To have an ability to disable the automated voicemail notifications when new fax is received.

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9. Shared Fax Inbox in RC App for Departments

   8 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Jorge commented  ·  May 3, 2024  ·  Edit…  ·  Delete…

   Shared fax feature. Allow faxes to be shared across the extensions and should be viewable on their RC App like the co-recipient of Voicemail.

   This is helpful for extensions that should not have voicemail messages and can still view faxes sent to other extensions.

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   Jorge supported this idea  ·  May 3, 2024

10. Retrieve deleted SMS for any user

    35 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jorge supported this idea  ·  May 1, 2024

11. Add feature of knowing IP ADDRESS OF CALLER TO BLOCK SPAM CALLS

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jorge supported this idea  ·  Apr 19, 2024

12. Identify Platform Used for Calls

    2 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jorge commented  ·  Apr 16, 2024  ·  Edit…  ·  Delete…

    The call log should have an additional field identifying if calls are made in Salesforce or RingCentral App or Deskphones,

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    Jorge supported this idea  ·  Apr 16, 2024

13. Disable Call Monitoring Notification

    7 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jorge supported this idea  ·  Apr 8, 2024

14. RingSense: Call Transcripts should be Integrated with Salesforce

    4 votes

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    0 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    Our Salesforce integration allows RingSense to send transcripts (and additional information) to Salesforce.

    Jorge shared this idea  ·  Apr 5, 2024

15. Share SMS Template across all users in the account

    27 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Jorge supported this idea  ·  Apr 2, 2024

16. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    142 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jorge supported this idea  ·  Mar 29, 2024

17. Add a Call Queue Extension Filter on Quality of Service

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    0 comments  ·  Analytics & Reporting » QOS  ·  Edit…  ·  Delete…  ·  Admin →
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    Jorge shared this idea  ·  Mar 28, 2024

18. Cisco 8861 - Shared Line/Hot Desk Timeout

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    0 comments  ·  Phone & Messaging » Hardware  ·  Edit…  ·  Delete…  ·  Admin →
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    Jorge shared this idea  ·  Mar 28, 2024

19. Spam Risk Caller ID to be removed

    27 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Jorge supported this idea  ·  Mar 28, 2024
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    Jorge commented  ·  Mar 28, 2024  ·  Edit…  ·  Delete…

    Instead of logging and registering the number per provider, RingCentral should have a push to request removing the number as SPAM on different carriers.

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20. User Role - User Admin to have Access on All Unassigned Phones

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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    Jorge shared this idea  ·  Mar 27, 2024