← RingCentral Ideas

Settings and activity

36 results found

  1. Zendesk Missed Call

    1 vote
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Tom shared this idea  · 

  2. Recorded calls reports

    2 votes
    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    An error occurred while saving the comment
    Tom commented  · 

    The request is to be able to see which users are being set to record calls either inbound, outbound, or on demand.

  3. Zendesk - Missed Call Search & Update

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Tom shared this idea  · 

  4. Ability to remove/hide users from the directory/contact list

    62 votes
    Planned  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Better accessibility in RCV Meeting tool for blind users

    6 votes
    Under Review  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  6. Agent Count While Waiting in Queue

    7 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. No additional prompt for account info if signed in using SSO

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Allow individual users to use RC Credentials when SSO is enforced for others

    9 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Dial 311 in New York City

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. Speech enabled Auto-Attendant for RC Office

    8 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Park Presence recall timer

    14 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  12. RingCentral Team Member Synchronization with Microsoft Active Directory

    4 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  13. Add Voice capability to Outlook addin

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  14. Calendly integration with RCV for RCO, ACO, Unify, Atos, all brands

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  15. Ability to remove Product Tour when launching RingEX the first time

    2 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  16. Auto reply SMS to missed calls

    130 votes
    Planned  ·  25 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  17. Allow supervisor to move agent into available status.

    13 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  18. Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  19. Reducing Effort in Contact History Report

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  20. Provide RingCentral Service Status APIs

    6 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Admin →
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