Settings and activity

31 results found

1. RingCX Agent: Ability to Modify Voice Connection Options for Agents

   9 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Shawn commented  ·  Jan 14, 2026  ·  Edit…  ·  Delete…

   My client would also like the ability to 'remove' any options they do not want their agent using under Voice Connections as well.

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   Shawn supported this idea  ·  Jan 14, 2026

2. Agent Session Logout When Closing MAX Agent/CXone Agent Due To Network Disconnection

   34 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Nov 18, 2025

3. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   25 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Oct 30, 2025

4. Default new users to Standard (Role)

   17 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Oct 30, 2025

5. Bulk license transfer for Cost Center

   16 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Sep 5, 2025

6. Background Noise/Audio Issue Alert Sent to Super Admins

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Aug 21, 2025

7. CCRNs to be published in Directory Assistance

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Shawn shared this idea  ·  Jul 23, 2025

8. Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web

   23 votes

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   New  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Shawn supported this idea  ·  Jul 23, 2025

9. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   33 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

   Shawn supported this idea  ·  Jul 17, 2025

10. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    17 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jul 17, 2025

11. International Calls Report please

    25 votes

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    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jul 15, 2025

12. Call Log - Outbound Call Recording Filter (be able to filter and select multiple users at a time)

    7 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jun 24, 2025

13. Add Data Export for RingCentral Video Pro plan

    3 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jun 12, 2025

14. Increase TCR Filters, to include sites and departments

    25 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Apr 17, 2025

15. Search functionality to find number in TCR Campaigns

    21 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Apr 17, 2025

16. Filter through SMS campaign numbers

    38 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. Dial-by-Name customization

    30 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Mar 11, 2025

18. Block the ability to transfer calls from one site to another site

    26 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Jan 6, 2025

19. License type in All users list download report

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    5 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Oct 22, 2024

20. Increase the number of callers allowed in queue to 50 callers

    11 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Shawn supported this idea  ·  Oct 4, 2024