Settings and activity

69 results found

1. Abandoned Call Tracking Feature

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   36 votes

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   4 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Dec 13, 2024

2. I would like to be able to see the total time a user is toggled on to accept calls

   41 votes

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   3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Dec 13, 2024

3. Alert Ownership

   14 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Dec 13, 2024

4. Call should not be detected as missed if it was answered elsewhere

   18 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Dec 13, 2024

5. Performance report align with user call logs

   37 votes

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   New  ·  5 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Dec 13, 2024

6. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   520 votes

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   Future Consideration  ·  82 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Dec 13, 2024

7. Add account wide hold music option

   10 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Nov 25, 2024

8. Option to disable the option of automatically sending a "Welcome Email

   4 votes

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jun 24, 2024

9. Callers phone number will show when the call is transferred to another extension

   13 votes

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   2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jun 12, 2024

10. Silent Install of RingCentral app. via Intunes

    19 votes

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    1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Jun 12, 2024

11. Attribute Mapping | Active Directory

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    27 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Jun 12, 2024

12. Anonymize RCV participants by host

    1 vote

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Bryan Riley shared this idea  ·  May 26, 2021

13. Ability to restrict users from changing individual user data (first name, last name, etc.) while keeping the ability to reset voicemail PIN

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan Riley shared this idea  ·  Nov 10, 2022

14. Extend Co-Recipents RCApp functionality to fax

    19 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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15. Ability to support multiple instances of a CRM/CRMs for one customer

    14 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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16. Ability to add a summary note to recordings saved in a Library

    10 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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17. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    27 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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19. F6 to dial on Teams Desktop Plugin

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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20. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    8 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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