Settings and activity

81 results found

1. Preserve Caller ID When Transferring from RingCX to RingEX

   12 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Aug 13, 2025

2. IVR change default greeting being played 3 times

   33 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Aug 13, 2025

3. Improve AI Transcription

   28 votes

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   New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jul 22, 2025

4. Add the option to export AI notes and transcripts through the admin portal

   33 votes

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   New  ·  3 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jul 22, 2025

5. Ability for administrator to remove "Generate notes for all calls" function

   31 votes

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   New  ·  1 comment  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jul 22, 2025

6. Disable AI "Automatic notes"

   33 votes

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   New  ·  3 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jul 22, 2025

7. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

   33 votes

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Bryan Riley supported this idea  ·  Jul 22, 2025

8. Live call information within RC app

   7 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Bryan Riley shared this idea  ·  Jul 9, 2025

9. bring live reports type view into RC app

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Edit…  ·  Delete…  ·  Admin →
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   Bryan Riley shared this idea  ·  Jul 9, 2025

10. Streaming Music / Message on Hold

    83 votes

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    Under Review  ·  17 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Jun 16, 2025

11. Need Public Parking in HUD

    25 votes

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    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Jun 16, 2025

12. Enable AI transcription on Desk phone

    222 votes

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    Planned  ·  61 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Jun 16, 2025

13. Abandoned Call Tracking Feature

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    50 votes

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    5 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Dec 13, 2024

14. I would like to be able to see the total time a user is toggled on to accept calls

    68 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Dec 13, 2024

15. Alert Ownership

    17 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Dec 13, 2024

16. Call should not be detected as missed if it was answered elsewhere

    62 votes

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    New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Dec 13, 2024

17. Performance report align with user call logs

    91 votes

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    New  ·  10 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Dec 13, 2024

18. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Dec 13, 2024

19. Add account wide hold music option

    16 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Nov 25, 2024

20. Option to disable the option of automatically sending a "Welcome Email

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Bryan Riley supported this idea  ·  Jun 24, 2024