Settings and activity

33 results found

1. Allowing warm transfers from Ring Central desktop to the Contact Center

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   New  ·  3 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Dec 29, 2025

2. Feature Request: Correct Pronunciation by AIR

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Dec 2, 2025

3. Apply Template Scheduler

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Nov 18, 2025

4. Schedule Templates

   10 votes

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   New  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Nov 18, 2025

5. Allow 911 notification email/SMS recipients to be specified by location

   72 votes

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   Planned  ·  23 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Oct 30, 2025

6. RingCX IVR press path report

   25 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 26, 2025

7. Customer is requesting to have a report that will show the logs that records the actual key press.

   15 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 18, 2025

8. Schedule report for QoS calls data

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   20 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 16, 2025

9. Export message data in a readable format like a conversation in the app

   38 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 10, 2025

10. Have 911 call information on the Analytics page

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Sep 9, 2025

11. RCX | Exporting reports with OB caller ID

    3 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cherita Mcgregor commented  ·  Jul 29, 2025  ·  Edit…  ·  Delete…

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    Cherita Mcgregor shared this idea  ·  Jul 29, 2025

12. Add outbound caller ID on the report

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jul 29, 2025

13. Sync Real-Time Dashboard Edits After Sharing

    39 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jul 25, 2025

14. Cost Centers built in RCX

    45 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jun 13, 2025

15. transfer

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    69 votes

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    Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  May 8, 2025

16. All extension overview

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Cherita Mcgregor shared this idea  ·  May 7, 2025

17. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Apr 18, 2025

18. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    37 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Apr 2, 2025

19. Reporting Capability on IVR Menu for key presses

    92 votes

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    Planned  ·  6 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Sep 12, 2024

20. Nationwide calling to 310xxx numbers for Canada only

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jul 25, 2024