Settings and activity

29 results found

1. Allow 911 notification email/SMS recipients to be specified by location

   46 votes

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   Planned  ·  19 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Oct 2, 2025

2. RingCX IVR press path report

   16 votes

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   Future Consideration  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 26, 2025

3. Customer is requesting to have a report that will show the logs that records the actual key press.

   15 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 18, 2025

4. Schedule report for QoS calls data

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   13 votes

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   New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 16, 2025

5. Export message data in a readable format like a conversation in the app

   33 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 10, 2025

6. Have 911 call information on the Analytics page

   16 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Sep 9, 2025

7. RCX | Exporting reports with OB caller ID

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Cherita Mcgregor commented  ·  Jul 29, 2025  ·  Edit…  ·  Delete…

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   Cherita Mcgregor shared this idea  ·  Jul 29, 2025

8. Add outbound caller ID on the report

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Jul 29, 2025

9. Sync Real-Time Dashboard Edits After Sharing

   19 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Cherita Mcgregor supported this idea  ·  Jul 25, 2025

10. Cost Centers built in RCX

    37 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jun 13, 2025

11. transfer

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    58 votes

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    Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  May 8, 2025

12. All extension overview

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Cherita Mcgregor shared this idea  ·  May 7, 2025

13. Sync RingCentral Desktop Application With RingCX

    253 votes

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    Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Apr 18, 2025

14. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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    31 votes

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    Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Apr 2, 2025

15. Reporting Capability on IVR Menu for key presses

    75 votes

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    Planned  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Sep 12, 2024

16. Nationwide calling to 310xxx numbers for Canada only

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jul 25, 2024

17. Reports or Audits of Paging groups usage

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jul 5, 2024

18. Display current date and time on Dashboards used as Wallboards

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Jun 4, 2024

19. Support for SSO across multiple Entra ID tenants.

    104 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Apr 18, 2024

20. Consistently list Emergency Response Locations in User Download

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cherita Mcgregor supported this idea  ·  Mar 5, 2024