← RingCentral Ideas

Settings and activity

100 results found

  1. Ability to turn off sharing Transcriptions

    9 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
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    Sue supported this idea  · 

  2. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

    25 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sue supported this idea  · 

  3. transfer

    35 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sue supported this idea  · 

  4. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    24 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Sue supported this idea  · 

  5. SMS Opt-Out

    16 votes
    1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Sue supported this idea  · 

  6. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    49 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Sue supported this idea  · 

  7. SMS/ Auto response

    2 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sue supported this idea  · 

  8. Allow customer to set an auto response in SMS

    30 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Sue supported this idea  · 

  9. Voicemail-to-text conversion limit

    10 votes
    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    Sue commented  · 

    Notes are very helpful, but 1 minute is not enough

    Sue supported this idea  · 

  10. Improve "Security Notice from RingCentral" Emails

    43 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sue supported this idea  · 

  11. Have a report which shows all uses who have a divert on their phone

    27 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Sue supported this idea  · 

  12. Report DID's SMS campaign & SMS Status

    7 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Sue supported this idea  · 

  13. Add method by which an admin can report on the SSO on/off switch inside individual accounts

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sue supported this idea  · 

  14. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sue supported this idea  · 

  15. Cisco 8861 - Shared Line/Hot Desk Timeout

    2 votes
    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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    Sue supported this idea  · 

  16. Block the ability to transfer calls from one site to another site

    22 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sue supported this idea  · 

  17. Allow for custom Dial by Name greeting.

    18 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Sue supported this idea  · 

  18. Turn Off Extension Dialing Options

    59 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Sue supported this idea  · 

  19. Auto reply that number is disabled for SMS

    31 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Sue supported this idea  · 

  20. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    21 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    Sue supported this idea  · 
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