Settings and activity

124 results found

1. Add country hierarchy for reporting

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   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Jun 5, 2025

2. Pull Login and log out reports

   20 votes

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   Future Consideration  ·  5 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  May 28, 2025

3. Report for Users Login, Usage and Activity on RingCentral app

   21 votes

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   New  ·  2 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  May 28, 2025

4. Silent Install of RingCentral app. via Intunes

   20 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  May 16, 2025

5. .MSI Version of Microsoft Teams Embedded App

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  May 16, 2025

6. Ability to turn off sharing Transcriptions

   14 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Apr 7, 2025

7. Unexpected Call Drop: Entire 3-Way Conference Ends When Agent Disconnects in RingCX

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   36 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Apr 2, 2025

8. transfer

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   65 votes

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   Under Review  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Apr 2, 2025

9. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   31 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Mar 24, 2025

10. SMS Opt-Out

    19 votes

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    2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Mar 20, 2025

11. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    85 votes

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    Future Consideration  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Mar 3, 2025

12. SMS/ Auto response

    3 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Feb 26, 2025

13. Allow customer to set an auto response in SMS

    31 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Feb 26, 2025

14. Voicemail-to-text conversion limit

    11 votes

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    New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sue commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

    Notes are very helpful, but 1 minute is not enough

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    Sue supported this idea  ·  Dec 31, 2024

15. Improve "Security Notice from RingCentral" Emails

    45 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Feb 4, 2025

16. Have a report which shows all uses who have a divert on their phone

    33 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Feb 3, 2025

17. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 24, 2025

18. Add method by which an admin can report on the SSO on/off switch inside individual accounts

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 21, 2025

19. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 9, 2025

20. Cisco 8861 - Shared Line/Hot Desk Timeout

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 9, 2025