Settings and activity

118 results found

1. transfer

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   55 votes

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   Under Review  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Apr 2, 2025

2. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

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   29 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Mar 24, 2025

3. SMS Opt-Out

   16 votes

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   1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Mar 20, 2025

4. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   72 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Mar 3, 2025

5. SMS/ Auto response

   2 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Feb 26, 2025

6. Allow customer to set an auto response in SMS

   31 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Feb 26, 2025

7. Voicemail-to-text conversion limit

   10 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Sue commented  ·  Feb 12, 2025  ·  Edit…  ·  Delete…

   Notes are very helpful, but 1 minute is not enough

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   Sue supported this idea  ·  Dec 31, 2024

8. Improve "Security Notice from RingCentral" Emails

   45 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Feb 4, 2025

9. Have a report which shows all uses who have a divert on their phone

   32 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Sue supported this idea  ·  Feb 3, 2025

10. Report DID's SMS campaign & SMS Status

    17 votes

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    New  ·  2 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 24, 2025

11. Add method by which an admin can report on the SSO on/off switch inside individual accounts

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 21, 2025

12. Ability to add Cisco Phone Custom Configurations to extend time on auto dial to give agent time to transfer calls .

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 9, 2025

13. Cisco 8861 - Shared Line/Hot Desk Timeout

    2 votes

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    0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 9, 2025

14. Block the ability to transfer calls from one site to another site

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 8, 2025

15. Allow for custom Dial by Name greeting.

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 8, 2025

16. Turn Off Extension Dialing Options

    61 votes

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    Under Review  ·  15 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Jan 8, 2025

17. Auto reply that number is disabled for SMS

    38 votes

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    6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This is now live as of 7/10/2025-- additional details have been added to the failure message.

    Sue supported this idea  ·  Dec 31, 2024

18. Allow poly phones to set call forward via the TUI (Telephone User Interface) to short extension

    22 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Nov 27, 2024

19. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    11 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Nov 22, 2024

20. MASS TEXTING USING RINGCENTRAL APP

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Sue supported this idea  ·  Nov 8, 2024