← RingCentral Ideas

Settings and activity

13 results found

  1. Call Notes

    6 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    An error occurred while saving the comment
    Reggie commented  · 

    I want to be able to make notes while on a call. I also want others on my call queue to be able to look up these notes.

    Reggie supported this idea  · 

  2. Increasing number of logins on one extension

    18 votes
    Needs More Information  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  3. Central Location/hub for SMS and Voicemail

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  4. Being able to receive and send text messages via a call group phone number

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  5. RingCentral Call Queue Should Receive All Text Messages, Calls, Faxes, Emails, Etc.

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  6. Deleting Shared Voicemailbox Messages from Call Queue

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    Reggie supported this idea  · 

  8. SMS text messaging symbols need to be redesigned

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Respond to call via text after voice mail

    3 votes
    Implemented  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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  10. want to be notified when text is undelivered ,through an icon

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  11. MMS/Group text capability in Salesforce Integration

    10 votes
    Future Consideration  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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  12. Ability to Schedule Text Messages

    151 votes
    22 comments  ·  Phone & Messaging » Application  ·  Admin →
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  13. GIFs in text message

    14 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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