Settings and activity

153 results found

1. Automatic Name Retention for Numbers Converted to Contact Center

   8 votes

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   0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 27, 2024

2. Add-in for MS Exchange 2019

   4 votes

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   2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 21, 2024

3. Assign phone numbers to CCRN in MVP Admin

   11 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 13, 2024

4. Delete bulk messages/Conversation in Unified App

   151 votes

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   Future Consideration  ·  57 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 9, 2024

5. Request Option to Select Ring Central Contact Center /North America

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 7, 2024

6. auto delete sms daily on a user level

   9 votes

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   0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 7, 2024

7. Assign custom company common fax cover sheet

   12 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 6, 2024

8. Increase Data Retention for Automatic Call recording (Data Retention Policy)

   134 votes

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   Under Review  ·  18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  May 2, 2024

9. Run Reports for users synced in RingCentral And Microsoft Teams

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Mark Lawrence supported this idea  ·  Apr 16, 2024

10. Allow Administrator to disable "Auto-answer call" feature

    111 votes

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    Under Review  ·  13 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 12, 2024

11. Allow Manual calls only for internal calls

    4 votes

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    0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 10, 2024

12. Fax report

    26 votes

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    1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 8, 2024

13. Show DND status on Desk phone for colleagues to know.

    61 votes

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    Future Consideration  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Apr 3, 2024

14. Set a specific 2-digit speed dial for a 4-digit extension when using the intercom

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 14, 2024

15. Feature Request: Continuous Call Monitoring

    13 votes

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    1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 13, 2024

16. Change number in Call handling settings

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    10 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 11, 2024

17. Allow handling of multiple Call Queue calls

    116 votes

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    26 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Admins, learn how to set up this feature here!

    Mark Lawrence supported this idea  ·  Mar 6, 2024

18. Edit Number Details Of The External Phone Number Under Ring Settings

    3 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 6, 2024

19. Engage Voice Call Recording

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Mark Lawrence supported this idea  ·  Mar 4, 2024

20. Suppress notifications to users when template changes are made or pushed

    24 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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