Settings and activity

19 results found

1. Export RingCentral Chat History for Transition to Zoom

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   New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam commented  ·  Feb 19, 2026  ·  Edit…  ·  Delete…

   We would like to have this feature as well, as we're trying to transition from RingCentral to using MS Teams as our primary chat application.

   Our team loves the RingCentral chat app, but there is no way for us to apply DLP rules to the app and there is no great way to pull and review chat history in forensic investigations for HR.

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   Sam supported this idea  ·  Feb 19, 2026

2. Ability to "Share" voicemails in Teams Embedded App

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   Future Consideration  ·  5 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Feb 19, 2026

3. Notification When Someone Reacts to Your Message with an Emoji

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Feb 5, 2026

4. Add time stamps to emojis / reactions to messages

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Feb 5, 2026

5. Notifications for messages reactions

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Feb 5, 2026

6. Messaging data export in a more legible format

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   Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Sep 15, 2025

7. message data export

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Sep 15, 2025

8. Export message data in a readable format like a conversation in the app

   37 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Sep 15, 2025

9. Shared SMS were multiple users can receive and send SMS on specific number

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Sam supported this idea  ·  Jul 11, 2024

10. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sam supported this idea  ·  Jul 9, 2024

11. SMS forwarding settings

    55 votes

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    Future Consideration  ·  11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Sam supported this idea  ·  Jul 9, 2024

12. Forward received images/videos via SMS to other users/numbers.

    10 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sam supported this idea  ·  Jul 9, 2024

13. SMS Auto-Forwarding

    101 votes

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    Under Review  ·  29 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Sam supported this idea  ·  Jul 9, 2024

14. Integration with ManageEngine/ServiceDesk Plus

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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15. Barge Tone Notification

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Remove the beep which agents hear when their manager starts to monitor their calls

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Disable beep sound whenever I monitor an account.

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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18. Analytics regarding Text Messaging/SMS

    259 votes

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    35 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    SMS Adoption and Usage analytics are now available in Adoption and Usage portal as a new tab since May 2026.

    SMS in Business Analytics with more advanced KPIs is coming by end of Q3, 2026

19. Team Calendar in New RingCentral App

    32 votes

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    Implemented  ·  9 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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