Settings and activity

15 results found

1. unique caller ID for each specific company and visibility on the caller's number

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 6, 2026

2. Ability to assign/share a User's direct number as a caller ID to other users

   7 votes

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   2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 6, 2026

3. Outbound Caller ID information in Perfomance Report

   5 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 6, 2026

4. Automatic Text Replies

   25 votes

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   Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 28, 2025

5. Capability of declining a call

   6 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 28, 2025

6. ability to silence calls coming from queue

   18 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 28, 2025

7. Development Team - The proper use of the ignore button on an incoming call

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 28, 2025

8. Shared SMS were multiple users can receive and send SMS on specific number

   1,444 votes

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   Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 28, 2025

9. I want the ability to ignore calls coming in on a call queue

   90 votes

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   Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Scott supported this idea  ·  May 28, 2025
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   Scott commented  ·  May 28, 2025  ·  Edit…  ·  Delete…

   It looks like RC support has known that this is an issue for most customers since at least 2016. This is a terrible user experience, and RC is going to continue losing customers over this issue.

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10. Forwarding Voicemail to another user

    18 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Forward a voicemail to another extension

    39 votes

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    Planned  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. Warm Transfer Voicemail

    12 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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13. Forward voicemail messages only to a 3rd party phone number.

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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14. Attach VM Audio file to the email transcription email

    3 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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15. Separate the Call Forwarding & Voicemail

    10 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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