Settings and activity

173 results found

1. Recordings - Please record in Stereo instead of Mono

   23 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 7, 2024

2. Fax Caller ID

   22 votes

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   3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

3. I would like to be able to see the total time a user is toggled on to accept calls

   68 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

4. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   655 votes

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   Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

5. How long has the member of a queue been 'Available'?

   31 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

6. Add account wide hold music option

   16 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

7. Export Call Queues with all Call Queue details - Reports Feature

   21 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

8. Feature Request: Show outgoing fax number for every user

   23 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 2, 2024

9. Restore deleted text messages

   73 votes

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   Under Review  ·  13 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 1, 2024

10. Audit Trail Enhancements

    268 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Harvie supported this idea  ·  Apr 29, 2024

11. Receive OTP from websites

    190 votes

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    New  ·  39 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 29, 2024

12. Export Company Contacts

    18 votes

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    4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 22, 2024

13. Forward calls from user extension to company main number

    16 votes

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    5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

14. robo calls call routing

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

15. BT Epos Integration

    19 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

16. sms performance report

    66 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

17. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    19 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie shared this idea  ·  Apr 9, 2024

18. Inbound call that is transferred to a different user should have one call leg call recording using the Admin portal page.

    20 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 8, 2024

19. Org-Wide SMS Number Block

    34 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 29, 2024

20. Option to file carrier ticket for outbound CNAM complaints

    33 votes

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    Under Review  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Mar 29, 2024