Settings and activity

176 results found

1. Custom Fax Cover Pages (as is available in RC Phone)

   16 votes

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   Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 8, 2024

2. Make call queue faxes accessible in the RC app

   25 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 8, 2024

3. analytics retention policy

   66 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 7, 2024

4. Recordings - Please record in Stereo instead of Mono

   23 votes

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   Future Consideration  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 7, 2024

5. Fax Caller ID

   22 votes

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   3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

6. I would like to be able to see the total time a user is toggled on to accept calls

   70 votes

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   New  ·  3 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

7. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   663 votes

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   Future Consideration  ·  105 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

8. How long has the member of a queue been 'Available'?

   32 votes

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   1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

9. Add account wide hold music option

   17 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvie supported this idea  ·  May 3, 2024

10. Export Call Queues with all Call Queue details - Reports Feature

    23 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  May 3, 2024

11. Feature Request: Show outgoing fax number for every user

    23 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  May 2, 2024

12. Restore deleted text messages

    77 votes

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    Under Review  ·  14 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  May 1, 2024

13. Audit Trail Enhancements

    275 votes

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    72 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Harvie supported this idea  ·  Apr 29, 2024

14. Receive OTP from websites

    209 votes

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    Under Review  ·  46 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 29, 2024

15. Export Company Contacts

    19 votes

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    4 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 22, 2024

16. Forward calls from user extension to company main number

    18 votes

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    5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

17. robo calls call routing

    9 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

18. BT Epos Integration

    19 votes

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    4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

19. sms performance report

    67 votes

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    Future Consideration  ·  4 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Harvie supported this idea  ·  Apr 9, 2024

20. Enable forwarding calls to external numbers to allow voicemail in RingCentral if unanswered.

    19 votes

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    1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvie shared this idea  ·  Apr 9, 2024