Settings and activity

469 results found

1. Have option to access and delete AI Notes on Admin portal

   21 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 7, 2025

2. presence keys template for Polycom phones

   25 votes

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   Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 3, 2025

3. Template for Intercom and Presence setting

   38 votes

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   Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 3, 2025

4. Status based call handling options

   8 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 3, 2025

5. Update the article about "Log Out of RingCentral Phone for Desktop"

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 30, 2025

6. Reputation Management support for phone numbers being flagged as Spam.

   77 votes

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   Under Review  ·  8 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 29, 2025

7. Call waiting to apply on call queue members.

   74 votes

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   7 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   https://support.ringcentral.com/article-v2/Allowing-agents-to-handle-multiple-calls-in-a-RingEX-call-queue.html?brand=RingCentral&product=RingEX&language=en_US

   Margarette supported this idea  ·  Jan 27, 2025

8. Customize Time in Performance Reports

   35 votes

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   3 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 24, 2025

9. performance reports

   17 votes

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   New  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Jan 24, 2025

10. Agent Analytics: Log Agent Queue Uptime

    14 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 22, 2025

11. Comprehensive Call Tracking in Business Analytics - Including Call Queue and Individual User Extensions

    22 votes

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    Under Review  ·  2 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 22, 2025

12. Customized waiting time settings in Call parking

    11 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 21, 2025

13. history of who owned a number

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2025

14. Option to disable the option of automatically sending a "Welcome Email

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2025

15. Park callback is too fast, then drops the parked call

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2025

16. Ability to **respond** to short code SMS messages.

    181 votes

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    Under Review  ·  27 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 17, 2025

17. Allow setting the Company Fax/SMS Recipient to a call queue

    43 votes

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    Future Consideration  ·  10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 16, 2025

18. company fax to print in fax machine in the fax only extension

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 16, 2025

19. Have an option to receive faxes simultaneously by email and fax machine

    7 votes

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    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 15, 2025

20. Automatically print fax without being required to sign in to RC App

    8 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 15, 2025