← RingCentral Ideas

Settings and activity

341 results found

  1. Allow SMS Outbound Caller ID Change

    45 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  2. Tracking or Logs for SMS Messages

    7 votes
    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  3. Controls for Recording Mute Announcement

    5 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  4. call recording announcement to play even before connecting the call to the dialed number

    6 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  5. Allow MUTE recording announcement (in Automatic Call Recording) to be customized.

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  6. -ability to edit the outbound caller id so the users can only select the direct number or main company number

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  7. App, RingOut and Caller ID

    8 votes
    2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  8. Assign a ringtone to a number or group

    38 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  9. Performance report align with user call logs

    57 votes
    New  ·  7 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  10. Sending unlimited SMS to TMobile users

    3 votes
    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  11. Conference Call: Drop/Remove individuals during call

    97 votes
    7 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Currently, as the host of a conference call you are able to remove participants from the call. The functionality to remove yourself as the host from the call and the call still remain active is being developed. Planned release Q2 2024.
    Margarette supported this idea  · 

  12. Better default IVR voice

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  13. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  14. Disable accept queue call slide bar on some agents

    25 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  15. Make call queue numbers available as outbound caller ID numbers in User Settings templates

    52 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  16. Add external call forwarding option to custom rule at auto-receptionist

    11 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  17. Option for the admin to view who disconnected the call

    28 votes
    Under Review  ·  6 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  18. Ability to turn off call quality survey for agents.

    40 votes
    8 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, while there is great value in understanding the experience of our customers, we have heard the feedback, and we have greatly reduced the frequency of this particular survey on agents calls.
    Margarette supported this idea  · 

  19. Enable AI transcription on Desk phone

    118 votes
    Planned  ·  32 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 

  20. Increase Data Retention of Analytics

    29 votes
    Future Consideration  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Margarette supported this idea  · 
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