Settings and activity

126 results found

1. AI Receptionist’s Transfer by Context feature where, when a caller uses a trigger phrase (for example, “Loan Officer”), the AI Receptionist

   4 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Apr 2, 2026

2. Bulk Actions

   1 vote

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Princes shared this idea  ·  Mar 24, 2026

3. Unified Device Management

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Princes shared this idea  ·  Mar 24, 2026

4. Client Performance

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Princes shared this idea  ·  Mar 24, 2026

5. Ability to see the weighted mean on Real Time Dashboards

   15 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Mar 20, 2026

6. ability to delete the main Super Admin extension from the Admin portal

   43 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Mar 20, 2026

7. Call Recording - Ability to be Paused by Caller(external)

   7 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Mar 19, 2026

8. Increase fax quality/resolution

   28 votes

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   Future Consideration  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Mar 18, 2026

9. Caller ID for Call Queue non members

   11 votes

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   New  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Princes supported this idea  ·  Mar 16, 2026

10. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Mar 13, 2026

11. Bypass AI Receptionist Greeting

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Feb 26, 2026

12. Preserve Chat History When Re-Enabling Extensions

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes shared this idea  ·  Feb 25, 2026

13. Export Call Queue Tree

    4 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Princes shared this idea  ·  Feb 17, 2026

14. Export Call Queues with all Call Queue details - Reports Feature

    30 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Feb 17, 2026

15. Yealink Softkey Programming Should Be Available in the Admin Portal

    11 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Feb 9, 2026

16. Add "History" Feature in Presence Settings in Admin Portal

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Edit…  ·  Delete…  ·  Admin →
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    Princes shared this idea  ·  Feb 9, 2026

17. Call transcripts in reports

    11 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Feb 9, 2026

18. Need SMS 2 Factor Authentication Capabilities

    30 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jan 30, 2026

19. Control CNAM of Caller

    6 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jan 22, 2026

20. The AIR (AI Receptionist) has the ability to customize the "soft skills" used for its conversation/Response style.

    10 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Princes supported this idea  ·  Jan 12, 2026