Settings and activity

101 results found

1. Ability to change the outbound number when sending text message from Missed Call

   4 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 29, 2025

2. Remove call announcement when transferring calls

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 26, 2025

3. Separate call recording announcements for internal and external calls

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 26, 2025

4. Reduce the security lock duration.

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Aug 20, 2025

5. Make the minimum password length 12 or more characters

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 20, 2025

6. To be able to Sign-out all agents in BULK

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 20, 2025

7. Increase minimum password requirement to 20

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason shared this idea  ·  Aug 20, 2025

8. Configurable minimum length RC authentication password

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 20, 2025

9. Retrieve Deleted Recording

   18 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jason supported this idea  ·  Aug 19, 2025

10. IVR Menu option If caller enters no action after the prompt played 3 times

    24 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 14, 2025

11. Enable AI transcription on Desk phone

    245 votes

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    Planned  ·  68 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 13, 2025

12. Call Recording transription

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 13, 2025

13. AUTOMATIC DOWNLOAD OF CALL RECORDING

    8 votes

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    2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 13, 2025

14. Call queue call member priority

    3 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 7, 2025

15. Increase the number of callers allowed in queue to 50 callers

    11 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Aug 7, 2025

16. Ability to brand the performance reports with company logo

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Edit…  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Aug 5, 2025

17. Ability to brand the performance reports with company logo

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jason shared this idea  ·  Aug 5, 2025

18. To have the ability or option to transcribe an existing call Recording

    8 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jul 30, 2025

19. Allow multiple participants in conference call using Mitel phone

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jul 29, 2025

20. AI Receptionist_ Speed of response

    9 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Jason supported this idea  ·  Jul 24, 2025