Settings and activity
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225 votes
The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌
This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.
Learn more here:
Managing greetings, wait messages, and music settings for call queues.
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25 votes
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31 votes
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This is a feature that, when a customer needs this, it is VERY important to their business operations.
We have a Real Estate firm that, when they transfer a call to an agent's cell, the office number comes up. If the agent misses the call, they have to call back to the office, get the receptionist, and get the number of the person who called them. ALL the agents have to talk to the same receptionist, so this is a huge bottle neck.
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10 votesCPT
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60 votesCPT
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67 votesCPT
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78 votesCPT
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16 votesCPT
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6 votesCPT
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We have a customer who is selectively turning on international calling, and needs to be able to monitor this proactively.
It is not efficient to have them report on all calls, and then scan for international calls.
Also, not being able to see all calls and their related costs in one report makes it difficult for managers to gauge whether there is an issue or not.
Please create reports based on international calls by extension and in total, with and without cost elements.