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Settings and activity

11 results found

  1. Show Original Callers Number in Caller ID when Transferring calls

    21 votes

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    Implemented  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    CPT commented  · 

    This is a feature that, when a customer needs this, it is VERY important to their business operations.

    We have a Real Estate firm that, when they transfer a call to an agent's cell, the office number comes up. If the agent misses the call, they have to call back to the office, get the receptionist, and get the number of the person who called them. ALL the agents have to talk to the same receptionist, so this is a huge bottle neck.

    CPT supported this idea  · 

  2. Call monitoring

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    CPT supported this idea  · 

  3. Allow multiple supervisors to monitor a call simultaneously

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    CPT supported this idea  · 

  4. Allow multiple people to call monitor at the same time

    53 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    CPT supported this idea  · 

  5. Limit on Number of Call Queue Pickup Groups Should Be Increased.

    2 votes

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    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    CPT shared this idea  · 

  6. Cold Transfer from Call Queue

    6 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    CPT supported this idea  · 

  7. Single pick-up buttons for all call queue

    3 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  8. download call queue list

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Call queue groups should also be visible on the HUD

    62 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    CPT supported this idea  · 

  10. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    14 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    CPT supported this idea  · 

  11. Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

    4 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    CPT supported this idea  ·