← RingCentral Ideas

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12 results found

  1. International Calls Report please

    20 votes
    Under Review  ·  4 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    CPT commented  · 

    We have a customer who is selectively turning on international calling, and needs to be able to monitor this proactively.

    It is not efficient to have them report on all calls, and then scan for international calls.

    Also, not being able to see all calls and their related costs in one report makes it difficult for managers to gauge whether there is an issue or not.

    Please create reports based on international calls by extension and in total, with and without cost elements.

    CPT supported this idea  · 

  2. Show Original Callers Number in Caller ID when Transferring calls

    28 votes
    Implemented  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    CPT commented  · 

    This is a feature that, when a customer needs this, it is VERY important to their business operations.

    We have a Real Estate firm that, when they transfer a call to an agent's cell, the office number comes up. If the agent misses the call, they have to call back to the office, get the receptionist, and get the number of the person who called them. ALL the agents have to talk to the same receptionist, so this is a huge bottle neck.

    CPT supported this idea  · 

  3. Call monitoring

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    CPT supported this idea  · 

  4. Allow multiple supervisors to monitor a call simultaneously

    48 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    CPT supported this idea  · 

  5. Allow multiple people to call monitor at the same time

    67 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    CPT supported this idea  · 

  6. Limit on Number of Call Queue Pickup Groups Should Be Increased.

    2 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    CPT shared this idea  · 

  7. Cold Transfer from Call Queue

    11 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    CPT supported this idea  · 

  8. Single pick-up buttons for all call queue

    4 votes
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    CPT supported this idea  · 

  9. download call queue list

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    CPT supported this idea  · 

  10. Call queue groups should also be visible on the HUD

    74 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    CPT supported this idea  · 

  11. Assign call queue membership, park locations, pickup groups, paging groups, etc. using User Settings Templates

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    CPT supported this idea  · 

  12. Allow for Alert Timer of 0 Seconds for Call Queue Pickup "Alert Timer" Settings

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    CPT supported this idea  ·