Settings and activity

51 results found

1. Interactions - Time added to Period filter

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Peter Thornicroft supported this idea  ·  Jul 1, 2026

2. Add Agent Capacity Profiles to manage concurrent async and real-time workloads

   3 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter Thornicroft shared this idea  ·  Feb 19, 2026

3. Outbound Caller ID Search

   28 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Peter Thornicroft supported this idea  ·  Feb 18, 2026

4. Allow Blocking Outbound Calls by Number

   207 votes

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   Under Review  ·  38 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Peter Thornicroft supported this idea  ·  Jan 9, 2026

5. Remove nonsense webpage when RC Desktop plugin fails

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   25 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Peter Thornicroft supported this idea  ·  Jan 6, 2026

6. RingCX Transition Requeue Permissions from Agent to Queue Level

   15 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter Thornicroft supported this idea  ·  Dec 19, 2025

7. Enhancing Queue Event Management

   6 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Peter Thornicroft supported this idea  ·  Dec 19, 2025

8. New Reporting Metric: Chat Widget Uptime & Hourly Available Gap Analysis

   6 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Peter Thornicroft shared this idea  ·  Dec 17, 2025

9. Ring Central Desk Phone Auto Updates - DO NOT Reset ADMIN password every update- Yealink T57w

   25 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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   Peter Thornicroft commented  ·  Dec 12, 2025  ·  Edit…  ·  Delete…

   Resetting the admin password after a reboot or firmware update is a huge security oversight. It is not practical for an account with a large number of devices to manually reset the password after every reboot or reset.

   We need to offer a solution to accounts where the default password is not used.

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   Peter Thornicroft supported this idea  ·  Dec 12, 2025

10. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Nov 17, 2025

11. Silence Transcribing Announcement

    79 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Nov 10, 2025

12. Automatic Greeting/Announcement on Outbound Calls Made Within RingCX

    18 votes

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    New  ·  3 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Oct 23, 2025

13. Set presence (availability) and status messages for a period of time

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    11 votes

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    New  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Oct 22, 2025

14. Virtual Agent Reporting

    3 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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15. Hi, Could we have an option to download the Business Analytics reports in a pdf and excel format the same as the Performance reports?

    19 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Sep 29, 2025

16. Schedule report for QoS calls data

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    20 votes

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    New  ·  1 comment  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Sep 17, 2025

17. RingCX Feature Request: Native Integration for RingEX Call Queue Transfers

    20 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Sep 5, 2025

18. Nuisance caller re-direct

    2 votes

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    New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Peter Thornicroft commented  ·  Sep 3, 2025  ·  Edit…  ·  Delete…

    Ben makes a great point that it is obvious that the call has been blocked.

    It would be useful to have a additional option, when blocking numbers as the Super Admin, that gave the caller the impression that they were being held in a queue before the call is dropped.

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    Peter Thornicroft supported this idea  ·  Sep 3, 2025

19. RingCX: Ability to implement interaction restrictions on a digital inbox for a team of agents

    2 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Peter Thornicroft shared this idea  ·  Jul 23, 2025

20. Performance Reports for Message-Only Extensions

    16 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Peter Thornicroft supported this idea  ·  Jul 23, 2025