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36 results found

  1. Use other international number as caller ID

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Edward supported this idea  · 

  2. Call queue member, to have the ability to receive call even when on an active phone call

    8 votes

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    Implemented  ·  8 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    does not work

    Edward supported this idea  · 

  3. RingMe buttons for Site Numbers

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  4. Disable invisible status auto trigger if user is away for 15mins

    5 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward supported this idea  · 
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  5. configurable change time of presence status to inactivity

    22 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Edward supported this idea  · 

  6. Would like the ability to change the amount of time before status changes from available to invisible

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Edward supported this idea  · 

  7. Add "Away" Status

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Edward supported this idea  · 

  8. Option to add other status updates for agents

    1 vote

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

  9. Admin can Change User's Status via Ringcentral App

    11 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Edward supported this idea  · 

  10. Disable presence inactivity timer

    4 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Edward commented  · 

    The agent's status goes to invisible after 15 mins of no activity,
    (even when logged into the RC App and ready to take calls)

    Instead of going to Invisible, it should go to a status like IDLE

    and lets say if the there is no activity after a few hours, then status should be changed to 'No Activity' or something like this

    This will give a clear picture of the agent status.

    Edward supported this idea  · 

  11. Prevent users from downloading marketplace apps

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Edward supported this idea  · 

  12. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Edward supported this idea  · 

  13. Disable Outlook Contacts From the RingCentral for Microsoft Teams

    4 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Edward supported this idea  · 

  14. Automated outbound calls

    9 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Edward supported this idea  · 

  15. Option to come up with the most called hours.

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  16. run user status report

    11 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  17. Ability to check possible reason why calls are getting dropped

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  18. Missed call report that shows all available users at the time of the missed call.

    22 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  19. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    401 votes

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    Future Consideration  ·  53 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Edward supported this idea  · 

  20. calls per user per day

    2 votes

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    0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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