Settings and activity

116 results found

1. Caller ID for every extension

   87 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Harvey supported this idea  ·  Mar 12, 2025

2. Allow more than 10 people on a group SMS

   65 votes

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   Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Mar 12, 2025

3. Round Robin - Call Queue Setting

   9 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Feb 20, 2025

4. Shared SMS were multiple users can receive and send SMS on specific number

   1,357 votes

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   315 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica H. (Admin, RingCentral) responded

   This Beta has been closed, if you've been selected for the Beta, our product team will be reaching out! We will keep you posted if you were not contacted for Beta in November.

   Thank you!

   Harvey supported this idea  ·  Dec 27, 2024

5. The caller ID should be longer then 15 characters.

   19 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Nov 21, 2024

6. Ability to answer more than 1 call from a call queue.

   49 votes

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   9 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   You can now allow call queue members to handle multiple calls — perfect for busy environments where incoming calls keep rolling in. This feature lets agents place one call on hold while answering another, improving flexibility and efficiency for your team.

   Learn more here:

   👉 Allowing call queue members to handle multiple calls.

   Harvey supported this idea  ·  Nov 7, 2024

7. Ability for the Super Admin to Disable voicemail account wide and user level

   15 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Oct 29, 2024

8. More control over physical desk phone display name

   10 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Oct 29, 2024

9. Enable to add Email addresses as permitted to send faxes for a Call Queue

   2 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Oct 25, 2024

10. SMS Text Templates

    23 votes

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    New  ·  11 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 17, 2024

11. On Demand Forwarding

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 14, 2024

12. Pre-recorded message to leave customers when calling out!

    34 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Oct 8, 2024

13. Add ring group to call queues

    25 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Sep 25, 2024

14. incoming call waiting for call queues

    7 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Jun 27, 2024

15. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    4 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Jun 25, 2024

16. IVR prompts

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Jun 25, 2024