Settings and activity

131 results found

1. Allow transfers directly to the dial by name directory

   29 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  May 14, 2026

2. Fax email notification

   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 23, 2026

3. Download Voicemail Recordings from Admin Portal

   11 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 23, 2026

4. Live reports - Agent Details. (Avail time and Logoff time)

   6 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 20, 2026

5. make interface more user friendly

   3 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 16, 2026

6. Retrieve deleted conversations

   42 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 13, 2026

7. Scheduling firmware updates per time zone

   8 votes

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   New  ·  3 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 13, 2026

8. Option to Stop Automated Replies for Emojis/Reaction

   2 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 10, 2026

9. Set Main Number as Phone-Only / Remove Fax Capability

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Harvey supported this idea  ·  Apr 7, 2026

10. Filter feature for text messaging

    2 votes

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    0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Apr 6, 2026

11. 2 factor authentication whatsapp

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    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Apr 6, 2026

12. Call Recording Capacity Report

    15 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 30, 2026

13. Ability to export Call transcript or summary after each call

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 25, 2026

14. Business SMS Booster (Shared SMS Inbox) Functionality on MMS.

    33 votes

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    10 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Very excited to share that SMS Shared Inbox does support MMS! Please ensure you are on the latest version of the app.

    
    

    You'll now be able to send and receive Images, Videos, GIFs in line with the content guidelines and support filetypes for MMS.

    Harvey supported this idea  ·  Mar 23, 2026

15. Presence Feature for Shared Line

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 20, 2026

16. View contacts from RC app and RC phone app to deskphone

    17 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 18, 2026

17. Increase Retention Period for Sent Faxes

    150 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 17, 2026

18. Native Integration with National Do Not Call (DNC) Registry

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 17, 2026

19. AI usage

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 17, 2026

20. AI Receptionist Usage Counter

    5 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Harvey supported this idea  ·  Mar 17, 2026