Settings and activity

29 results found

1. Enable Callback KPI in the Business Analytics

   9 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 27, 2026

2. To be able to reply on SMS from short digit numbers or 646000 number

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 27, 2026

3. Block incoming calls from U.S. phone numbers to Canada

   19 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 24, 2026

4. need ability to add default note to all fax covers

   16 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 22, 2026

5. Call Logs with unique Call ID and Number for Call Queue sequence

   17 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 15, 2026

6. Add Analytics Tab to Track Agent App Usage (RC App vs RC Phone)

   15 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Adoption & Usage  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 15, 2026

7. Barge, Whisper, and Listen-In in RingEx for Hubspot

   15 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: HubSpot  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 7, 2026

8. Configurable Auto-Resolve Settings for SMS Shared Inbox

   17 votes

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   New  ·  5 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Cedric shared this idea  ·  May 12, 2026

9. Archiving to Microsoft Sharepoint/OneDrive

   13 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cedric supported this idea  ·  Jul 2, 2026

10. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Jun 19, 2026

11. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Cedric shared this idea  ·  Jun 18, 2026

12. Case Portal: make all cases visible in the case portal

    6 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Jun 16, 2026

13. Support Multi-Dimensional Grouping and Outbound Queue-Mask Tracking in Business Analytics Pro

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Jun 10, 2026

14. Presence Keys to function as selectable outbound line identities rather than direct dial targets.

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Jun 4, 2026

15. Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cedric shared this idea  ·  May 15, 2026

16. Improve SMS Shared Inbox Visibility Across Assigned Users

    45 votes

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    Planned  ·  5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Cedric shared this idea  ·  May 14, 2026

17. Ability to see the weighted mean on Real Time Dashboards

    15 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Mar 20, 2026

18. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Mar 13, 2026

19. Bypass AI Receptionist Greeting

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Cedric supported this idea  ·  Feb 26, 2026

20. Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cedric shared this idea  ·  Feb 5, 2026