Settings and activity

21 results found

1. Archiving to Microsoft Sharepoint/OneDrive

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cedric Diaz supported this idea  ·  Jul 2, 2026

2. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cedric Diaz supported this idea  ·  Jun 19, 2026

3. Ability to permanently disable or dismiss the SMS compliance "Opt-out" pop-up reminder

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cedric Diaz shared this idea  ·  Jun 18, 2026

4. Case Portal: make all cases visible in the case portal

   6 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Cedric Diaz supported this idea  ·  Jun 16, 2026

5. Support Multi-Dimensional Grouping and Outbound Queue-Mask Tracking in Business Analytics Pro

   8 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Cedric Diaz supported this idea  ·  Jun 10, 2026

6. Presence Keys to function as selectable outbound line identities rather than direct dial targets.

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Cedric Diaz supported this idea  ·  Jun 4, 2026

7. Option to Select “Desktop Only” for Call Handling to Prevent Duplicate “IP Phone Offline” Entries

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Cedric Diaz shared this idea  ·  May 15, 2026

8. Improve SMS Shared Inbox Visibility Across Assigned Users

   33 votes

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   Planned  ·  4 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Cedric Diaz shared this idea  ·  May 14, 2026

9. Ability to see the weighted mean on Real Time Dashboards

   15 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Cedric Diaz supported this idea  ·  Mar 20, 2026

10. Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin

    17 votes

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    New  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Cedric Diaz supported this idea  ·  Mar 13, 2026

11. Bypass AI Receptionist Greeting

    13 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Cedric Diaz supported this idea  ·  Feb 26, 2026

12. Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Feb 5, 2026

13. Ability to Play Call Recordings via Direct Link Without Downloading

    8 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Feb 5, 2026

14. Add Russian Language Support for AI Receptionist

    2 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Jan 21, 2026

15. Enable Automatic Microsoft Teams Contact Sync on Poly CCX Series Phones (Teams Direct Routing)

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Dec 17, 2025

16. Exporting call data directly Into Microsoft Dynamics CRM

    1 vote

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    Cedric Diaz shared this idea  ·  Oct 8, 2025

17. Ability to distinguish different speakers in call recording

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Sep 10, 2025

18. the RingCentral app opens two windows during three-way calls, causing confusion and usability problems.

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Edit…  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Nov 12, 2024

19. Ability to call back anonymous caller ID

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Oct 15, 2024

20. Ability to Return a missed call to the extension who made the call through the main company number

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    Cedric Diaz shared this idea  ·  Aug 20, 2024