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← RingCentral Ideas

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14 results found

  1. Accurate video meeting summary

    8 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  AdminHarish (Senior Product Manager, RingCentral) responded

    AI Notes Is now Live !!

    We're bringing AI-powered meeting intelligence to RingCentral Video Experience—available in the RingCentral app on desktop and mobile, and on the browser. Get an in-meeting recap plus a detailed post-meeting summary with action items, right when you need it.

    What's New

    Real-Time In-Meeting Recaps

    Automatically generates a concise summary of the discussion, allowing late joiners to catch up instantly without interrupting the flow.

    Intelligent Post-Meeting Insights

    Delivers comprehensive summaries, organized topics, and auto-extracted action items immediately after the meeting.

    Learn More

    Using AI Notes During a RingCentral Video Meeting

    Rob supported this idea  · 

  2. Analytics by Dept

    49 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Rob supported this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    682 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rob supported this idea  · 

  4. Details of Refused calls in Analytics report

    38 votes

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    New  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rob supported this idea  · 

  5. Fax Message Transmission Result email should include a copy of the document that was faxed as an attachment.

    167 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rob supported this idea  · 

  6. Enable AI transcription on Desk phone

    289 votes

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    Planned  ·  82 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Rob supported this idea  · 

  7. Improve the overall expereince of National and International whitelisting

    58 votes

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    6 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded

    We appreciate your feedback everyone. This is actively being looked into by our Fraud, Risk and Security team, along with our Account Management Teams. You'll start to see improvements over the next couple of months!

    Rob supported this idea  · 

  8. Permanently minimize the AI Notes and Transcript box

    86 votes

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    20 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi all, when the call screen/ dialer is popped out of the app, you are now able to minimize the AI Transcript and Note screen. Please ensure you are on the latest version of the app for this update. Thank you!

    Rob supported this idea  · 

  9. Disable "AI is taking notes" when on call

    187 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    An error occurred while saving the comment
    Rob commented  · 

    I noticed that there is now an option, at the company level, to replace the recorded message. I replaced the messages with a second of silence but the normal message still plays.

    Rob supported this idea  · 

  10. custom role for a user to access a specific site only

    17 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rob supported this idea  · 

  11. Disable or Restrict Access to RingCentral Web App

    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    Rob supported this idea  · 

  12. Ability for super admin to turn off settings on the RingCentral phone app., especially turning off the ads Ringcentral phone product alerts

    17 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rob supported this idea  · 

  13. Non-Super Admin users can elevate themselves to a Super Admin.

    95 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rob supported this idea  · 

  14. Customers want to receive fax 100% even the user type is voice and fax

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Rob supported this idea  ·