Settings and activity

64 results found

1. Allow Multiple IdP Configuration for SSO (Simultaneous Microsoft & Google Auth)

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Feb 9, 2026

2. ability to send fax using the call queue number

   9 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Feb 6, 2026

3. Desk Phone presence

   14 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Feb 6, 2026

4. RingCentral app for Salesforce option to add "touch point" date field and "open task" button to the softphone pop up

   5 votes

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Feb 6, 2026

5. Consolidated EoL Device Report

   5 votes

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Feb 5, 2026

6. Allow incoming calls to route the call directly depending on the user's contact list

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Jan 26, 2026

7. Allow Call Queue Voicemail Selection

   12 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Jan 22, 2026

8. Accessing web portal with enabled Anti-virus and Firewall

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Jan 16, 2026

9. DND feature for specific device only

   12 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Ivy Lyra supported this idea  ·  Jan 16, 2026

10. Ability to configure the AI Receptionist (AIR) to provide exact responses based on FAQs.

    11 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Jan 15, 2026

11. Allow "Call Queue" numbers to be enforced in Caller ID Restriction settings

    25 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Jan 15, 2026

12. Would like to have a workflow rule to be triggered when a caller hangs up while in an IVR Menu

    6 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Jan 8, 2026

13. Disallow callers from setting Voicemail to Private

    34 votes

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    New  ·  5 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Dec 10, 2025

14. Company Numbers & Extension Numbers Must be Enabled for Shared Inbox

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Dec 5, 2025

15. Increase call queue limit

    4 votes

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    0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Nov 19, 2025

16. AI Receptionist to ask and gather information

    6 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Oct 24, 2025

17. Documents Preview

    •  

    12 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Oct 17, 2025

18. Turning Missed Calls Into Contacts Automatically

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Oct 17, 2025

19. transfer call indicator

    10 votes

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    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Oct 16, 2025

20. Configurable Data Retention Period for AI Notes

    15 votes

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    New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Ivy Lyra supported this idea  ·  Oct 10, 2025