Settings and activity
16 results found
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3 votes
Tamara
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37 votes
An error occurred while saving the comment Tamara
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9 votesTamara
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5 votes
An error occurred while saving the comment Tamara
commented
I agree. It seems antiquated that we aren't able to have at least a message that isn't asking the caller to press the pound key... when in Australia we have no such key! This creates confusion for our callers.
Tamara
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6 votesTamara
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16 votes
An error occurred while saving the comment Tamara
commented
I would like to add that our users have moved to the desktop app in order to avoid this timely loading time. When working in Teams it is critical to get a fast response time and this is frustrating to our users and causes angst with our CIO. Even 5 seconds is too long with user expectations of modern apps and platforms response standards today.
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2 votesTamara
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18 votesTamara
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16 votesTamara
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2 votesTamara
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15 votesTamara
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2 votesTamara
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22 votesTamara
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83 votesTamara
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8 votesTamara
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255 votesUnder Review ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!
In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.
An error occurred while saving the comment Tamara
commented
For governance and security, we need to be able to use the Audit log to identify who and when a role (custom admin role in our case) was given access to another site, or access from removed from a site. This is not shown in the audit trail and creates a gap in our ability to manage and audit our security risks! We have over 150 sites to manage, so the audit trail for a site added to a users admin access is vital.
Tamara
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I agree. The Desktop app uses Unified Presence and the MS Teams Embedded app uses Platform (call availability) presence. As more of our users are using the RingCentral Desktop app due to the time it takes for RC to display in teams, this is becoming a bigger issue. To successfully design and communicate to our staff a MS Teams and RingCentral Co-existence ecosystem, the integration and consistency in presence is essential. These nuances are causing frustration to our heavy users and staff are questioning the benefit in moving to RingCentral for telephony when they didn't have this issue on MS Teams Calling.