Settings and activity
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2 votes
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Tamara
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13 votesTamara
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10 votes
An error occurred while saving the comment Tamara
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PII may be discussed in a call and automatically included in the notes. We do not want this data to be sent via email,as it is not a secure method of sharing sensitive information. There does not seem to be a way to disable this, or the share notes feature, at the account level which it a big security gap!
Tamara
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33 votesTamara
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22 votesTamara
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An error occurred while saving the comment Tamara
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I would like to add that our users have moved to the desktop app in order to avoid this timely loading time. When working in Teams it is critical to get a fast response time and this is frustrating to our users and causes angst with our CIO. Even 5 seconds is too long with user expectations of modern apps and platforms response standards today.
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3 votesTamara
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38 votes
An error occurred while saving the comment Tamara
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I agree. The Desktop app uses Unified Presence and the MS Teams Embedded app uses Platform (call availability) presence. As more of our users are using the RingCentral Desktop app due to the time it takes for RC to display in teams, this is becoming a bigger issue. To successfully design and communicate to our staff a MS Teams and RingCentral Co-existence ecosystem, the integration and consistency in presence is essential. These nuances are causing frustration to our heavy users and staff are questioning the benefit in moving to RingCentral for telephony when they didn't have this issue on MS Teams Calling.
Tamara
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10 votesTamara
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5 votes
An error occurred while saving the comment Tamara
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I agree. It seems antiquated that we aren't able to have at least a message that isn't asking the caller to press the pound key... when in Australia we have no such key! This creates confusion for our callers.
Tamara
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6 votesTamara
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2 votesTamara
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18 votesTamara
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18 votesTamara
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2 votesTamara
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15 votesTamara
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2 votesTamara
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29 votesTamara
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91 votesTamara
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8 votesTamara
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FYI - we had this issue when moving onto RingCentral... after much investigation and reports of low quality voice to text translation, we were told that our "UID was on a legacy TTS model". The project team requested the support team to move our UID onto the newest inhouse TTS model. Once that happened, our voicemails dramatically improved and the gibberish ones stopped.