Settings and activity

173 results found

1. SMS that can be send when Messages/SMS not being delivered

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 29, 2026

2. New Skill Request: Send Emails

   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 29, 2026

3. SMS that can be send when Messages/SMS not being delivered

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 29, 2026

4. Ability to send fax trough the recipients email instead of their fax number.

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 25, 2026

5. All messages and SMS to an IVR Menu be forwarded to a user

   10 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Mickey shared this idea  ·  Jun 25, 2026

6. Callback Configuration

   11 votes

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   New  ·  2 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mickey commented  ·  Jun 24, 2026  ·  Edit…  ·  Delete…

   Is it possible to change the way the callback request works?
   Currently it says "to get a call back at (number) press 1 to keep holding press any other key"
   Is there a way for us to give an option to use a different number for the callback?
   Please let me know if you need any more information!

   Save Submitting...

7. disable the DND function

   30 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 23, 2026

8. Custom Rule for Email Notification

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 23, 2026

9. adding auto sms bot to main company number

   20 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Mickey supported this idea  ·  Jun 19, 2026

10. Interactive Visual Timeline & Time-Picker Simulator for Complex Call Routing

    16 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 19, 2026

11. Call Queue members visibility to calls in queue

    43 votes

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    11 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminSeongho Hong (Group Product Manager, RingCentral) responded

    Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?

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    Mickey commented  ·  Jun 17, 2026  ·  Edit…  ·  Delete…

    I manage a team of 10 CSRs in one call queue. We are set up using the "Longest Idle" call handling option. Given the nature of our business, we would like to give all active queue members the visibility to see who answered every call (whether or not it was routed to them).
    We formerly used the "Simultaneous" option and that allowed that visibility. Are we able to get this visibility while remaining on the "Longest Idle" option?

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    Mickey supported this idea  ·  Jun 17, 2026

12. Remotely / from ServiceWeb Enable HUD for Mobile APP Users

    10 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 15, 2026

13. Allow Site Numbers to Be Used as Dialed Numbers in User-Level Custom Rules

    9 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 15, 2026

14. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

    21 votes

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    New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 12, 2026

15. Bilingual and Multi-lingual Voicemail Transcripts

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mickey commented  ·  Jun 11, 2026  ·  Edit…  ·  Delete…

    Subject: Notes are not working correctly
    Description
    Notes for one of our employees is not working when speaking English & Spanish, notes are not being transcribed for Spanish. It's just picking up the Spanish portion.

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    Mickey supported this idea  ·  Jun 11, 2026

16. Spanish Support for RingSense Transcription and Translation (to English)

    36 votes

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    9 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    See the Language dropdown in the Organization tab in Admin Settings.

    Mickey supported this idea  ·  Jun 11, 2026
    An error occurred while saving the comment
    Mickey commented  ·  Jun 11, 2026  ·  Edit…  ·  Delete…

    Subject: Notes are not working correctly
    Description
    Notes for one of our employees is not working when speaking English & Spanish, notes are not being transcribed for Spanish. It's just picking up the Spanish portion.

    Save Submitting...

17. adapt the ringcentral scheduler into the new Outlook Instead of it being a seperate addon app

    15 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminPratyusha (Senior Product Manager, Productivity, RingCentral) responded

    Thank you for the feedback! We will consider this in one of our future releases and absolutely looking forward to supporting the new Outlook.

    Mickey supported this idea  ·  Jun 10, 2026

18. Add Device for BYOC Numbers

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 10, 2026

19. Upload bulk Contacts on RC Admin Portal

    6 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 9, 2026

20. Implement Concurrent Edit Prevention / Real-Time Syncing for Tasks in RingEX

    13 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Mickey supported this idea  ·  Jun 5, 2026