Settings and activity
220 results found
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35 votes
An error occurred while saving the comment An error occurred while saving the comment 
Mickey
commented
We currently have Automatic Call Recording (ACR) enabled for a specific group of users, as we are doing a pilot of Ringcentral Ace and we have the "Allow mute in auto call recording" feature checked in our system settings.
When our users are on external calls, they are able to successfully pause and resume the recording without any issues. However, when users are on internal, extension-to-extension calls, clicking the pause/stop recording button fails and throws an error message.
Because ACR automatically records internal calls, our users need the ability to pause the recording during sensitive internal discussions (such as conversations with HR).Mickey
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An error occurred while saving the comment Mickey
commented
We need the pause feature to work on internal calls for call recording when account is set to record all calls.
An error occurred while saving the comment Mickey
commented
*9 feature does not work on internal calls to pause recording when set to record all calls.
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17 votesMickey
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8 votesMickey
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7 votesMickey
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7 votesMickey
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13 votesMickey
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4 votesMickey
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12 votesMickey
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5 votesMickey
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16 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Mickey
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3 votesMickey
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8 votesMickey
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10 votesMickey
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11 votes
An error occurred while saving the comment Mickey
commented
Is it possible to change the way the callback request works?
Currently it says "to get a call back at (number) press 1 to keep holding press any other key"
Is there a way for us to give an option to use a different number for the callback?
Please let me know if you need any more information! -
30 votesMickey
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5 votesMickey
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21 votesMickey
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16 votesMickey
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43 votes
Hi. Thanks for submitting/commenting on the idea. Would that be meeting your need if we can show to all members just the number of calls waiting in queue?
An error occurred while saving the comment Mickey
commented
I manage a team of 10 CSRs in one call queue. We are set up using the "Longest Idle" call handling option. Given the nature of our business, we would like to give all active queue members the visibility to see who answered every call (whether or not it was routed to them).
We formerly used the "Simultaneous" option and that allowed that visibility. Are we able to get this visibility while remaining on the "Longest Idle" option?Mickey
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10 votesMickey
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We currently have Automatic Call Recording (ACR) enabled for a specific group of users, as we are doing a pilot of Ringcentral Ace and we have the "Allow mute in auto call recording" feature checked in our system settings.
When our users are on external calls, they are able to successfully pause and resume the recording without any issues. However, when users are on internal, extension-to-extension calls, clicking the pause/stop recording button fails and throws an error message.
Because ACR automatically records internal calls, our users need the ability to pause the recording during sensitive internal discussions (such as conversations with HR).