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Merinia
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7 votesMerinia
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9 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Merinia
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6 votesMerinia
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11 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist) · Admin →Merinia
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5 votesMerinia
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**The Problem**
Our current workflow involves users who receive inbound calls and transfer them to our sales team. We've found that the existing status options — Available, Offline, and Do Not Disturb — don't accurately reflect whether someone is actually willing or able to take a transferred call:
• A user showing "Available" may not want to take calls at that moment.
• A user showing "Offline" may simply not have the app open, but can still take calls.
• Do Not Disturb blocks direct calls entirely, which is too restrictive — we still want direct calls to come through.
**What We're Requesting**
We'd like admins to be able to create custom, editable call availability statuses — for example, a "NO CALLS" status — that:
1. Are defined and managed by admins at the account level.
2. Are visible to other users in the contact/directory view without needing to open someone's profile (ideally shown inline alongside the contact name).
3. Do NOT block direct calls (unlike DND) — the status is purely informational/social signaling to teammates.
4. Optionally, could include the user's timezone in the contact row view to further aid transfer decisions.
This would give our team clear, at-a-glance visibility into who is available for a transferred call, without the side effects of the current DND setting.
Thank you for considering this request. This would be a significant quality-of-life improvement for teams managing high call-transfer volumes