Settings and activity
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Request
Display all call recordings, including parked calls, transferred calls, and normal calls, in the Simple View Call Log.
Current Issue
Currently, the Simple View Call Log displays only one call recording, even when the call has been parked or transferred, and each portion of the call has its own recording.
For example, when a call is parked and then transferred, the Detailed View displays three separate call recordings, whereas the Simple View displays only one.
Reason for Request
Displaying all available call recordings in the Simple View would make it easier and more efficient to locate the specific recording needed after a call has been parked or transferred to another extension.
Currently, users must switch to the Detailed View to access all recordings and call information. The Detailed View also contains additional information, such as which extensions were dialed by the Call Queue. However, users may need to scroll to the bottom of the call details to locate the additional recordings associated with a parked or transferred call.
Expected Improvement
We would like the Simple View Call Log to display all available recordings associated with a call, including:
Normal call recordings
Parked call recordings
Transferred call recordings
This would provide users with quicker access to the recordings they need without requiring them to open the Detailed View or scroll through the full call history.
Benefit
This enhancement would improve the efficiency of reviewing call recordings, particularly for calls involving parking, transfers, or multiple extensions, and would make the Simple View more consistent with the information available in the Detailed View.