← RingCentral Ideas

Settings and activity

43 results found

  1. Muliticast paging should be a default setting or simple option to enable

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Katherine shared this idea  · 

  2. Disable fax notification on desk phone

    6 votes
    New  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Katherine commented  · 

    have you tried going into the advanced notification options and uncheck VM and only keep fax?

  3. Desk Phone Pairing and Inbound Calls

    11 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  4. phone configuration screen display - add an option to show extension number + phone number

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  5. pre-recorded messages played on the paging system

    20 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Katherine commented  · 

    this can be done with other 3rd party integrations that work with school bells system and Emergency Mass Notification systems, but this is feature should not be limited to the Education sector, it is valid these days for all companies and organizations. But changes need to limited page group max of 25 phones and/or a simpler way to set multicast configurations depending on the phone model.

    Katherine supported this idea  · 

  6. Default Option to Change Color Tone for Mitel 6940W IP Phone (Non-Billable Custom Configuration)

    2 votes
    0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  7. Add a textbox to User Phone Details for Custom Configuration Script

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  8. Bulk Upload Devices

    22 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  9. System-wide Phone Book

    2 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  10. Ability to Show/Hide numbers in Caller ID dropdown

    17 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  11. Set a destination for numbers in inventory

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  12. Program specific transfer button features on handset

    2 votes
    New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Katherine shared this idea  · 

  13. IVR Auto Recept Programmable Timeout and Destination Programming

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  14. Call Queue Log In/Out programmable key on phones

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  15. Transfer Call to Queue Voicemail Directly

    23 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  16. Retain Caller ID information regardless of blind/warm transfer type

    207 votes
    20 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Needs More Information  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hello everyone, this has been implemented in 22.3.1. This version of the app was rolled out to all accounts over 8/25-8/31. No additional action is required to initiate the feature on the app, please confirm you are on at least 22.3.1.


    This feature allows for caller ID to transfer in these scenarios.


    Warm/Consultative Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number


    Blind Transfer:

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC number

    - Incoming call from PSTN/RC # to RingCentral and transferred to RC voicemail


    The feature requires the following endpoints to work successfully. This applies to both the user invoking the transfer as well as the user who is the destination of the transfer.


    Desk phones: Any Poly, Avaya or Unify models.

    RingCentral App: Version 21.4.30 or later

    RingCentral Mobile App: Version 22.1.10 or later

    RingCentral Phone App: Version…

    Katherine supported this idea  · 

  17. Transfer Voicemail Message to another extension

    9 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  18. Cold transfer should show who transferred the call

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  19. Enabling HOLD once you hit the TRANSFER button on the mobile app

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 

  20. Warm Transfer to CCRN's

    13 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Katherine supported this idea  · 
← Previous 1 3