Settings and activity
29 results found
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12 votes
Jerome
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13 votes
An error occurred while saving the comment Jerome
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2 votesJerome
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27 votes
An error occurred while saving the comment Jerome
commented
To be at parity with Shoretel/Mitel Connect system and users that are migrating over to Ring Central because it seems like the "best fit", any desktop pairing of the Ring Central desktop app with a deskphone has to provide functionality that is nearly identical to the Shoretel and Mitel Connect desktop software packages. Checking voicemail from the desktop app, but having that connect through the phone automatically is something that Shoretel supports now and that RingCentral needs to support very soon.
Jerome
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167 votesJerome
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23 votesJerome
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44 votesJerome
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91 votesJerome
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83 votesJerome
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We are moving from an on-prem Shoretel/Mitel Connect system and just discovered desktop pairing in our test environment. One of the biggest issues we have is that we now have to instruct all of our users on how to turn this feature on through the RingCentral desktop app because it is not a user feature that we can control from the admin portal. I see another user has thousands of clients to work with to enable this. We have hundreds, but this should be just one of many desktop app features that we should be able to control on a global basis from the admin portal.