Settings and activity

24 results found

1. Change Default Welcome Greeting Setting for all profiles to play Ring Tones vs Music

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   Katherine shared this idea  ·  Dec 12, 2025

2. Money ring tone like it shows in notifications

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

3. DTMF tones BT Cloud

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

4. ring tone

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

5. Feature of Ring Back Ring Tone

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

6. being able to upload custom ring tones

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

7. Differentiating Ring Tone for Incoming Calls

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   Planned  ·  22 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

8. Customize Conference Line Greeting

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

9. Shorten default time for connecting calls between company greeting and user extension.

   12 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Katherine supported this idea  ·  Dec 12, 2025

10. IVR change default greeting being played 3 times

    34 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

11. Add Call Queues to HUD

    3 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

12. Call queue groups should also be visible on the HUD

    80 votes

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    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

13. RingCentral App HUD Call Queue Transfer Button

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

14. Ability to Add Call Queue Extension on HUD

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

15. Enable searching within any part of the field when searching for delegated lines. Currently, it only searches based on the first word

    26 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

16. Audit Trail Enhancements

    270 votes

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    71 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

    
    

    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Katherine supported this idea  ·  Dec 12, 2025

17. disable the SMS opt out box

    36 votes

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    New  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

18. Enable AI transcription on Desk phone

    240 votes

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    Planned  ·  66 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

19. increase maximum wait time in queue to 30 minutes

    15 votes

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    New  ·  16 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025

20. "No Change" Option for Customizing MS Teams "Offline" Call Presence Sync

    46 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Katherine supported this idea  ·  Dec 12, 2025