1411 results found
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RingCentral Tasks to HubSpot Tasks
On RingCentral, we use the chat to add tasks for everyone. I would love to be able to sync those tasks that are created in RC to then add a task in HubSpot so that it appears on my checklist for the day.
1 vote -
RingCentral Desktop Phone App on Microsoft Terminal Servers (RDP)
We want to use Softphone (RC Phone) through Microsoft Terminal Servers (RDP). There are about fifteen users per terminal server.
1 vote -
Automate Softphone Upgrade/Install
We are looking for a way to upgrade the RingCentral softphone application on user machines without user intervention. We had a previous ticket opened but was told that there was no way to do this at that time. We are trying to see if this is now feasible.
1 vote -
TAPI Driver
Interface to enable click-to-dial for software like CRMs, such as ConnectWise Manage. There is one product on the market (CallSight) that has a monopoly on this feature and charges monthly for a driver that should be provided by RingCentral directly.
1 vote -
Show Reference Button
A "Show Reference" Button would be a button that would show where any user is referenced. Weather that be in a call queue or if another user is routing their extension to the user in question.
1 vote -
Need to update the profile status when on call - RC phone
Need to update the profile status when on call - RC phone
1 vote -
Disable Incoming Call Pop on Avaya J100 series phones
We have a request that Incoming Call Pop is DISABLED as default as part of the Auto-Provision process on Avaya J100 series phones.Customers migrating from IP Office (or Aura) are used to Call Appearances and toggling between calls (line 1, line 2, line 3). Call Pop is a nuisance, and better OFF. It is simply impossible to disable this feature handset-by-handset when a company has 30 or more users. Especially if we are not onsite at install or the customer has multiple sites. Also if the phone is default-reset, the function comes back on. Then you have some users with…
1 vote -
Bug report: When an account is disabled or has only a disabled line, if in a queue it can disable the queue
We have experienced this on occasion-- someone would leave and their user either disabled or not would remain in a queue. Their previous phone (which had been reassigned) then acts disabled, even after reassignment and resync.The exact conditions this last time: parts user left, their phone was reassigned. The user was moved to the new parts queue and assigned the phone. The phone was renamed and then resynced.When the call queue was called, the phone would not ring. Only after the old user was removed from the queue would the queue ring the old user's phone.The old user had a…
1 vote -
Outbound calling improvement
I get a complaint often that when users start to dial, the phone dials that initial digits (area code, etc) and says "extension not found" or some similar problem. There are probably timers at play with that? (and does that affect 911 call timing?) ... but users would like to be able to dial the full 10 digits before the call takes off. I tell them to dial and THEN lift the handset but it is intuitive to do it the other way around with traditional telephones, so it is a hard habit to break. Just a thought for improvement.
1 vote -
Bulk Contact Upload for Polycom desk phone
Currently contacts have to be manually added to Polycom VVX 410 - the phone cannot pull the imported contacts from the RingCentral cloud. A resolution for this would be much appreciated.
1 vote -
Ability to answer calls while on active call on a call queue without upgrading the plan for Call Queue pick up.
Customer said that this is a basic set up that they wanted to happen since it's being done from other companies. Customer doesn't want to upgrade her plan just for this feature.
1 vote -
Unlimited rings to user. Never go to Voice Mail
Would like to have a User profile that is used for a Ring Group to have unlimited rings and never go to voice mail.
1 vote -
ability to log in to multiple devices using RC Phone without creating a virtual number
customer wants to see the messages on the RingCentral phone app that was sent to their RingCentral Phone App using a virtual number and wants to be able to still reply to it. because right now it shows the number is not assigned.
1 vote -
Recording message after customer has been put on hold
When a customer calls, I can review the conversation up until the time I place the customer on park to contact the agent. When I get back on the phone with the customer, the recording is not operable. For example, I received a call from a customer who would like to remove collision from the vehicles on his auto policy. I placed the call on park and the agent was not available. I then picked up the parked call at which time the customer told me in detail which vehicles he would like to remove collision and what day he…
1 vote -
Reach into multiple Inboxes to listen to and administer more than just your own inbox
I Login to my RingCentral Phone using my extention... but, our company operateds on a call-back system where incoming calls to our support department must leave a message for us to return. Those incoming messages are dropped into the "support" inbox for any of our support agents to listen to and administer (call back and delete from the inbox). THis couold be done by multiple support agents. But, from our extention, we can't see that "support inbox" without logging out of our extention and logging in to the "support" extention. I would like a feature in the "RingCentral Phone" app…
1 vote -
Create shortcut on home page to Ring Settings
On the home screen create a shortcut to Working hours so that staff can quickly navigate to select other numbers. This would simplify selecting the main telephone number to be answered by someone else within the business such as a mobile or other landline number.https://service.ringcentral.co.uk/application/users/users/default/1163497064/settings/phone/default/user/callHandling/workHours
1 vote -
Poly Rove 30
The Ring Central corporate directory is not yet available with Polyrave 30. It makes the phone less than ideal to deploy when users can't access the directory to call internal employees. It is a feature all our other poly devices support. The devices is undeployable till we have this feature
1 vote -
Masking Outbound Calls to International Numbers
Masked the direct number on the outbound caller id when making outbound calls to international numbers.
1 vote -
Automated text status and the ability to book meetings through text options
if there was an option to set a text status for clients who are texting. As well as using AI to identify keywords. Like if a customer texted “schedule a call”, they could choose a time for reps to call them back. Or it would be added to the reps calendar. Hopefully this makes sense
1 vote -
Snooze a Call Queue
There are often times that an employee will turn off the call queue from ringing and they forget to turn it back on. I would love to see an option to Snooze the call queue for 10 minutes, 1 hour, 1 day, or a week (ie, vacation). That will be very helpful and ensure people don't forget to turn the call queue on especially if they work in a customer support queue.
1 vote
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