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195 results found

  1. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    It would be extremely useful to be able to disable an associate from removing themselves from taking queue calls. As you can imagine, if an employee chooses they no longer want to take calls but their supervisor did not approve it. They could stop taking calls without the supervisor ever knowing (Not good for anyone). This also requires additional reporting. We also have an extra step of pulling a report to see which associates took themselves off of queue calls every day (Not efficient). I believe it would be helpful to be able to exclude that feature through roles whether…

    185 votes
    12 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  2. Search bar for text messages

    I would love to see a search bar for texts so I can search for the last time I texted someone. I do a lot of group texts, so I cannot just pull up the individual contact to see the history. I would love to be able to search for all the group texts including a specific individual.

    1 vote
    Implemented  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. Allow the RingCentral App desktop and mobile app to function with Ring Groups

    Please allow the RingCentral App to function with Ring Groups, as in, allow the user to be added to a ring group as opposed to a device. Ring Groups offer greater functionality than call queues, especially for a multi-phone store/branch type scenario (hunt/blast group). The only application besides a physical phone that works with Ring Groups is "RC PHONE", which is being sunsetted. We need to offer our workforce more options (mobile app) than just the outdated RC Phone app. Either add this functionality or expand the capabilities of call queues (on standard licensing) to offer the current Ring Group…

    15 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  4. caller id of the caller for transferred calls

    i wanted that if i transfer a call the caller will show the caller id of the customer not mine

    55 votes
    Implemented  ·  4 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Show Original Callers Number in Caller ID when Transferring calls

    Feedback from users that the would like to see the original caller ID on transferred calls in the RingCentral app.

    29 votes
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?

  6. Set up new user E-Mail limited to 48 hours

    It would be helpful if the welcome E-Mail for a new user could be sent more than 48 hours in advance. Under the current system, the user has to respond quite quickly and may not be able to if traveling. The 48 hour limit also means that we cannot send these on Fridays unless we know that the user will respond right away.

    13 votes
    2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  7. Adjust how missed calls are categorized for group calls

    Currently if a group is set to ring all members at once and someone else answers it will show as a missed call for everyone else who didn't answer. It would be nice if the system knew the call had been answered and didn't show as a missed call.

    475 votes
    61 comments  ·  Call Queues  ·  Admin →
    How important is this to you?

  8. A feature for automatically changing the User's call queue status during After Hours

    To avoid call handling members having rejected calls due to staying in the queue accidently overnight, an automation which kicks everyone out until next start of business.

    11 votes
    Implemented  ·  2 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  9. dial pad fixed on the screen

    Help the dial pad to not to pull up manually everytime to make a call

    10 votes
    Implemented  ·  5 comments  ·  Application  ·  Admin →
    How important is this to you?

  10. Call Forwarding to extensions

    With the release of the upgraded RingCentral app - we lost the function to Call Forward to an extension (app to app). The only Call Forward function is to a physical phone or device (ie: cell phone). This limits our office functionality and it doesn't make sense why this was not included with the "upgrade". Please consider fixing this issue.

    26 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  11. Send voice messages over chat

    As a user I'd like to record a quick voice message and send that as an attachment in the chat pane. Like you can do in Whatsapp.Just press a button to record voice, speak your message, then click a button to stop recording. Then send.At the other end, recipient sees the sent file, they click to play the audio, click to stop, click to download it etc.

    49 votes
    Implemented  ·  27 comments  ·  Team Messaging  ·  Admin →
    How important is this to you?

  12. Hide Incoming caller Id to call queue calls.

    Need to have the option to hide the Incoming caller ID of the clients when calling a call queue extension.

    9 votes
    Implemented  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?

  13. Disable RingCentral App Auto-Update on macOS

    On macOS, the Ring Central application installs a helper tool that requires privilege elevation to complete the install. Enterprises like ours do not provide administrative privileges to end users, so they can not elevate privileges. The end result is the user sees a popup requesting authentication for an admin this is difficult to clear. The popup reopens when you click "Cancel" until you close the application and reopen it.

    56 votes
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  14. Create an option to remove the apps tab in the RingCentral application

    Currently the apps tab is tied to the messaging feature. The only way to remove the apps option is to remove messaging from an account. It would be helpful if these were separate so that I can control whether users are allowed to add apps to their application while still maintaining the messaging feature.

    3 votes
    0 comments  ·  Application  ·  Admin →
    How important is this to you?

  15. Outbound Fax Attachment File added to notification emails

    To have an option for outbound faxes to send to all users and have attachments.

    1 vote
    Implemented  ·  0 comments  ·  Application  ·  Admin →
    How important is this to you?

  16. Short code

    Be able to receive short code SMS

    2 votes
    Implemented  ·  1 comment  ·  Application  ·  Admin →
    How important is this to you?

  17. Bulk Delete All Voicemails

    Imagine a world where you can click on one of your nearly infinite voicemails, then hitting ctrl-a (or just clicking on the 'select all' button).Now you've got like 1,245 voicemails from jealous ex's, desperate vendors, and unrequited direct supervisors. They are all selected. Now absolve yourself from the weight of these disconnected communication attempts, tugging on the last threads of your sanity. When you select all, you don't even need to see who is calling. Just delete that BS. Get it gone from your life. Catharsis in a button. Bonus points for the developer that adds a toilet flushing sound…

    82 votes
    12 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Option to always enter Do Not Disturb mode when in a meeting for new RC app.

    Would love a user option that allows the on off of dynamically enabling Do No Disturb mode anytime user is in a RC meeting. No one really wants to hear phone calls come in when hosting or talking in a meeting. It is too difficult to toggle on off this mode manually every time a user enters and then is done with a meeting.But all my users agree they would like a feature that auto puts them in DND when they are in a meeting for them.

    219 votes
    38 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Allow Verification Codes

    allow social media companies or any company with an app to verify your account by texto my a verification code to your company number. This helps distinguish your personal with your business account. Currently, we are required to use our personal phone for both a private and a business account.

    2 votes
    Implemented  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  20. Korean text translation in RC mobile application

    Dear Support Team,

    If you don't mind, could you please change a Korean text for "Recent Calls" in Calls Section of RC mobile application like below?

    • Current Korean text : "최근 연락처"
    • To-Be Korean text : "최근 통화"

    Thank you very much,
    -Kevin J.

    1 vote
    Implemented  ·  4 comments  ·  Application  ·  Admin →
    How important is this to you?
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