Cisco 8861 should appear 2 lines under the name of the user instead of repeatedly.
Cisco 8861 shows the name of the user repeatedly same goes with the other phones, even if they already factory reset the device, this seems to be a normal behavior and might be caused by the current firmware version. The workaround right now is we added an extension on the presence for the name of the user not to show repeatedly.
8
votes
Joms
shared this idea
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Phil
commented
Same behaviour for Cisco 8851, and same workaround. Should not be "broken" out of the box, be default.