Idle behavior shows users offline even though they are available and logged into RC.
I've noticed that when not using RC but logged in (running in the background idle) it will change the status for users from a green dot to a gray dot (offline). Even though users are available for a call. Fellow coworkers think the user is offline when in reality they are not. This behavior is counterintuitive- It seems to me that a new idle status would work as opposed to showing user offline. Or maintain current status of available
Kevin
shared this idea
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Dan
commented
Agreed. There should be a dedicated status to show "online but idle" users along with their idle time. Idle users should NOT automatically move to the "invisible" status because this is misleading especially when a user is online but goes idle...or is not logged in on any system/device. Need to show the following status...1) Invisible (Gray - not logged in anywhere or logged in but hidden from view). 2) Available (Green - self explanatory). 3) Idle - (Yellow - Online but left idle for xx minutes/hours). 4) DND (self-explanatory).