While adding the other bulk deletes, address the missing feature to delete IM conversations in total rather than just sending the message to archive. In fact, let us do that in bulk. I don't want to send them to archive and keep clutter. If I want them gone from my system, get rid of them.

Megan, we've merged this with an already existing idea. Thanks so much!

We re-use our extensions and when a new employee logs in they can see all the previous users messages (Some are not appropriate). We need a way to delete previous messages WITHOUT having to delete and re-add the extension, as most re-used extensions are part of our IVR Menus. I believe I suggested this as a guest before :)

Yes, PLEASE make it possible to delete contacts and only in ring central and NOT my outlook!!!

Thanks for the clarification, Mike! We've seen other customers with a similar use case and we'll be pointing them toward this idea to leave their votes!

Hi Becky,The use case is to be able to perform a cleaning action when the chat is getting satturated with messages. In my case it;s about message generated via a webhook API call. These dont have an options to allow them to delete.The ideal situation would be if there is an option on chat group level to allow "delete all messages older then x hours/days/months"deleting a single message would also be an option, but then the maintenaince would talke a long time.

Thanks for this idea! Can you please share your use case for this feature. We'd like to learn a bit more to share with our product team.