Admin able to review all messages.
Please add the ability for Admin users to be able to review all messages (voicemails, texts, etc.) for all extensions on a RingCentral account.I run a CPA firm, and sometimes we have to verify information that is sent or communicated from clients. However, it is sometimes difficult to do that as a supervisor as only the subject extension can review specific messages.
7
votes
Stephen
shared this idea
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Ivy
commented
Our teams can review recorded calls and live monitor calls. However, if there was a way to allow Admins or assigned managers to be able to review incoming and outgoing SMS by user I think that would be extremely helpful for our team and others.