Please add an option to disable call recording announcement for internal extension to extension calls
At the moment, automatic call recording is enabled for both inbound and outbound calls for all users and also on the main call queue. The problem when we make internal calls to another extension, we can still hear the call recording announcement. This is not necessary and it wastes time when connecting to the extension. It would be great if you can add an additional feature to turn it off during internal calls. Thanks
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Rhea commented
We have enabled the automatic call recording message but we would like to customise it, i.e. turn it off for internal calls. At the moment you only have the ability to enable it or disable it for all calls.
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Joe commented
I can't be the first to request this... why do our staff members have to hear this message every time they dial a colleague? This should be a very easy fix and a very usable one!
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Closed commented
Please add the ability to enable and disable call recording for internal users to other internal users.
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Alistair commented
We do mystery shopping for some of our clients. So we ring them and block our caller id and dont want them to know who is calling. We are paid by our clients to do this and have their permission to do this. But we cannot disable the announcement message for a group of users - it is an all or nothing setting. Can you modify so that we can create a grouping of users and set this to not have the announcement message.
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Kristin commented
When we dial other internal extensions, it is very annoying to here the call recording greeting (we all know we're being recorded).