We are a new client with Ring Central (Local Government). We have multiple departments across multiple locations, and we need to be able to filter or search contacts by a department name and see all users within that department. Right now, contacts are only searchable by the user name.

When inserting the contacts to your list you are asked how do you want to sort, by last or first name. If you are asked, then you should also change this option again. Urgently add option to sort the contact list alphabetically by last name.

To easily find contacts by their last name

add option to sort or filter the contact list alphabetically by last name

You should be able to list users by last name. When you have thousands of users you may be searching by last name.

Setting the contacts to Last name and First name

incredibly there are 3 people in my organization with the same exact name. each works in a different division. When I look up the name "Julie" I get a lot of people from my contact list and its hard to know which is which. could you add visibility of the company with the name and phone number to help differentiate between all of the people with the same name? dial by name is a great feature. Adding a little more detail to disambiguate would be a nice improvement. Screen shot attached of calling "Julie"

contacts are sorted by first name and this flaw cannot be corrected to sort by last name (as every phone book/directory on the world does. We are considering RC as an enterprise solution but not until this is fixed.

I would like end users to have the ability to sort their contacts by first or last name based on their preference within the desktop and mobile apps.

This was available in the old app and is needed in the new app. I need to be able to search for a number to find text message rather than having to scroll through a hundred numbers to find the text message I need to look at or see if I texted that number already.

We need to be able to search contacts by company name like we used to. I am unable to find my contacts which are many since this was taken away.

I transfer all my phone numbers from last name in order from my I phone. When I did this, the numbers came up by first name. How do I see the numbers listed by last name like my i phone has it displayed.

Contacts are currently listed alphabetically by first name. It would be nice to be able to switch to being able to sort (still alphabetically) by surname.

Currently the app sorts your contacts by first name. Not entirely sure why it was set up this way as pretty much every other situation where you have names organised somehow, it will be sorted by their last name.

Everyone could pull a history of various communications with a given contact.