Allow presence feature to show busy when answering an incoming call on a ring group.
Currently the presence feature of showing busy to other users in the organization will only operate if the user extension was dialed directly. If one is apart of a ring group for a particular number, or a full number is dialed, that user will not display as busy when answering a call. They will only show busy if their internal extension was dialed. This is something that many of my Ring Central customers need to have in place as they operate off of one number passed down to a ring group.
2
votes
Teck
shared this idea
-
Larry
commented
The entire point of Presence is for other users who are monitoring you to know that you're currently on a call. Not showing the user as busy because they've picked up as part of a Ring Group is very frustrating for offices.