Would like to see the ability to setup a customizable outbound txt message ID, currently only the RC operator can sent sms/txt messages from the primary line. We currently have our operator notifications setup to send inbound txt/sms messages via email to several team members and they reach out by phone directly to the client. Which is a painful workaround / experience. Ideally we would prefer to respond directly via txt message, however that would revival our private/direct call centre numbers which defeat our inbound IVR setup. If it was possible to be able to mask the outbound text/sms messages similar to the configurable outbound CallerID that would be extremely helpful for our call center agents by allowing them to communicate directly with the client via txt/sms messages. Plus is would very helpful to be able to configured the inbound sms to several team members, not just the operator!