Call Queue Members able to access CQ voicemail
We think it would be beneficial to streamline the way CQ members can listen to voicemail that comes in to the queue. I opened a chat and they said the only way is for the user to have admin privilege's but that would give them more access than we would like. They also suggested putting their e-mail in there so they receive it to e-mail, but then there would be no verification that it has been listened to/read already.
Marc
shared this idea
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Jake
commented
I would very much like this to be pushed forward as we have clients actively requesting this feature. Maybe implement a toggle that you can turn on with the co-recipient settings that syncs read status with all co-recipients and displays who read it. I realize that may not be possible with how the backend is implemented, but hope you can find a way to implement this feature.