Quick Access to Change Password \ Change PIN Options
Currently the process for a user to change their Avaya password and/or PIN is tedious. It is 8 clicks within the web portal to complete and the Change PIN option is buried inside Change Password, which is misleading for users until familiar with the process. I would like to propose "Change Password" and "Change PIN" be quick access options in the portal when you click your account name or be links in the Resources pane on the right when you first log in.
Matt Andrew
shared this idea
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Mark
commented
When the consumer tries to change the PIN in the system under Security, there is no option on the primary screen to get to the PIN and Security Question. The only option is Change Password. If the user does not need to Change the Password, they would not access that portal to see that the PIN and Security Question are under the Password.
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Mike
commented
If this could also be changed via API, that would be great
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Marc
commented
User's should be able to change their own VM PIN without having to enter a bunch of data that has nothing to do with changing their PIN.
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Michael
commented
I vote yes please.
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Justin Knotts
commented
Very tedious task right now. Good call!